Field Service Technician

Note: ESS is committed to the safety and wellbeing of our employees and community therefore we require COVID-19 vaccinations as a condition of employment. Medical and religious exemptions may apply.

Catalyzing a cleaner future.

ESS is a globally recognized leader in sustainable energy storage and is consistently identified as one of the most innovative and exciting technology players in energy storage. Trading on the NYSE (GWH), ESS is poised to be one of the fastest growing energy technology companies in the world, with projects already across 4 continents. The ESS vision is about enabling the decarbonization of the grid by enabling us to achieve up to 100% of our electricity from clean, sustainable renewable energy.

These are ambitious goals, and we are pursuing them with passion. At ESS, we are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.

ESS is hiring a motivated Field Service Technician (FST) to perform onsite commissioning, repairs and updates, and preventative maintenance on our Energy Warehouse™ and Energy Center™ product families. The FST works closely with our Field Service Engineers to solve technical problems and identify areas to improve their work. This job is based in the greater Portland area but will involve national travel to customer sites.

What you’ll do at ESS

• As part of the ESS Field Service Operations group and In support of our Field Service Engineers, provide onsite commissioning of ESS Energy Warehouse, upgrades, updates, repairs, and planned maintenance service.
• Contribute to customer satisfaction targets as specified.
• Collaborate with internal partners to resolve customer issues and improve processes by using practical experience in the field to inform design decisions in the Engineering process.
• Follow and support the administration structure within the Field Service group both for the company in general and at any customer site.
• Follow all reporting responsibilities of the Field Service group including providing status updates to assigned Field Service Requests (FSR), and entering Field Service Observations as appropriate.
• Follow all company policies that pertain to material requests, inventory control, and spare parts maintenance.
• Follow all company policies regarding environment, health and safety.
• Maintain technical competency level servicing by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors.
• Work on assignments where independent action and moderate degree of initiative are required to resolve problems and recommend actions.
• Manage travel expenses and follow ESS travel policies and guidelines.
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.

What you bring to the table

Minimum Requirements:

• Experience in a similar capacity with direct experience servicing large industrial equipment.
• Ability to follow job required Field Instructions, Standards and Safety Protocols, per pre-defined processes.
• Ability and willingness to travel domestically.
• A spirit of enthusiasm to support our company’s success and to provide excellent service to our customers.

We’d love to see:

• AA in Electrical, Mechanical, Chemical, or other Engineering disciplines.
• Working experience with large industrial system, battery, or fuel cell systems or similar chemical processing equipment.
• Experience in a customer-facing role.
• Works well under pressure.
• Responds well to internal and external customer needs.
• Effective at working in team situations.

Working Conditions:

• Required travel of up to 75%.
• Has good visual acuity and manual dexterity.
• Ability to stand for extended periods of time.
• Ability to work outdoors in weather with appropriate gear.
• Ability to lift 50 lbs. unassisted.

Benefits of working at ESS

In addition to the value of working with and helping grow a global reaching clean technology, ESS offers a Company assisted Health insurance, Approved PPE Reimbursement, Medical & Dental; Flex spending account; 8 paid holidays; 401K, and a competitive PTO accrual.

As an equal opportunity employer, we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis, without a need for sponsorship.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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