What are the responsibilities and job description for the Support Specialist position at ESS?
Support Specialist
(exempt)
Do you enjoy talking with people, problem-solving and a fast-paced environment? If so, then the Support Specialist role in our Employee Engagement department might be the perfect fit for you!
The successful candidate will be responsible for providing exceptional service, telephone and email support to our substitute teachers/support staff with North Clackamas School District in an inbound call center environment!
Responsibilities:
- Provide exceptional quality service to new applicants throughout hiring process.
- Move applicants through hiring pipeline in a timely manner to be able to accept assignments within our systems.
- Manage communication with potential candidates including logistics of interviews and training sessions.
- Assist candidates in obtaining state and federal credentialing and clearances as well as any new hire paperwork needed.
- Accurately data enters tax and direct deposit information into payroll system.
- Audit all new hire documents and guide candidates through the credentialing process.
- Provide administrative support to regional recruiter and district manager.
- Ensure compliance with related Federal and state employment eligibility requirements and employment laws.
- Works cooperatively with all members of the team; initiate and maintain excellent working relations.
- Effective communication with Clients and members of the team
- Work with multiple systems affiliated with ESS
- Multitask each day with phone calls, emails and walk ins
Qualifications:
- A minimum of 1 year customer service experience
- Previous call center experience preferred
- Excellent oral and written communication skills
- Ability to thrive in a fast-paced, rapidly changing environment
- Demonstrates a high level of accuracy in data entry
- Proficiency in Microsoft Office and has to the ability to quickly learn new software
- Demonstrates effective multi-tasking skills
ESS Advantages
- Health insurance
- 401(k)
- Vacation time
- Sick time
- PTO
- Nine paid holidays
- Opportunities for growth
Work Site: On-site
Learn how to get hired with ESS:
https://youtu.be/puAB0FX2brA
About ESS
As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, school aides, and other school support staff. With more than 800 school district partners throughout the US, ESS supports the education of more than 4.5 million students every day. We provide our employees the ability to work in school districts across the country in addition to benefits, comprehensive training, flexible work schedules, and professional development. Visit ESS.com to learn more and help to improve education for every student, every day.
ESS Diversity Statement
ESS continuously works to create an environment where all its employees - regardless of race, ethnicity, religion, gender, sexuality, age or abilities - can work to the fullest of their potential in a fair and welcoming space. Believing that a diverse company is more innovative and successful, we have embraced diversity to ensure that we are empowered to make sure that "Every day counts" for our employees, the students, and the schools we serve nationwide.
ESS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.
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