PM Guest Services Agent (PT)

Essex Hotel Management LLC
Rochester, NY Part Time
POSTED ON 12/12/2022 CLOSED ON 1/2/2023

What are the responsibilities and job description for the PM Guest Services Agent (PT) position at Essex Hotel Management LLC?

Essex Hotel Management is currently seeking a DRIVEN Guest Services Agent for the Courtyard Rochester Downtown located in Rochester, NY. Newly Opened.

$250 SIGNING BONUS. $250 REFERAL BONUS (after 30-days)


What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What does our ideal candidate look like?

  • Enjoy working as part of a team
  • Detail-oriented
  • Strong computer skills
  • Ability to work a flexible schedule including weekends and holidays
  • Great communication skills

Preferred candidates will have previous hotel experience.

What are we looking for?

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in a high level of satisfaction - for our team members, partners, owners and guests alike. This is a result of our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

  • Dedicated to finding solutions that work
  • Responsive to our partners, our team members, and our guests
  • Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
  • Value-Oriented - we value diversity, relationships, and performance
  • Engaged - we care about the work we do and the people we work with
  • Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Salary : $250 - $0

Guest Services Specialist
Helio Health -
Rochester, NY
Part Time Guest Services
The Salvation Army Eastern Territory -
Penn Yan, NY
Guest Services Rep III
University of Rochester -
Rochester, NY

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the PM Guest Services Agent (PT).

Click the checkbox next to the jobs that you are interested in.

  • Customer Service Skill

    • Income Estimation: $28,688 - $52,095
    • Income Estimation: $30,588 - $47,406
  • Guest Services Skill

    • Income Estimation: $31,381 - $42,281
    • Income Estimation: $31,658 - $43,504
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other PM Guest Services Agent (PT) jobs in the Rochester, NY area that may be a better fit.

Guest Service Agent (PT)

Courtyard Rochester, NY, Rochester, NY

Guest service agent

Highgate, Rochester, NY