What are the responsibilities and job description for the Assistant manager position at EssilorLuxottica?
Requisition ID : 851739
Store # : 000232 LensCrafters
Position : Full-Time
Total Rewards :
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000 stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization.
Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.
MAJOR DUTIES & RESPONSIBILITIES
- Delivers quality & improvement to exceed all key performance indicators (KPIs) :
- o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability;
Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
- Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
- Supports store business plans to maximize sales & profit
- Partner with store manager to lead & develop team
- Delivers clear, constructive, timely feedback & partners with Store Manager on development
- Executes visual directives & maintains store appearance
- Maintains positive working relationship with doctors
- Promotes team compliance to all policies
- Performs administrative duties
- Works a flexible schedule, including nights & weekends
BASIC QUALIFICATIONS
- High School graduate or equivalent
- 1 year(s) management / supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with cash register, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
PREFERRED QUALIFICATIONS
- College degree or equivalent
- Previous experience in leadership position within retail & customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) & / or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program
Last updated : 2024-07-02
