Technical Director, Infra Architect, Unified Communications - Enterprise Cloud Productivity

Position Summary

The Global Unified Communications architect role, is responsible for the architecutureal, engineering, and design support for a large scale, enterprise unified communications and collaboration environment.   This includes implementation, administration and escalation support for ELC’s core UC and voice related systems, and defining the right solutions for the enterprise. 

The successful candidate will be a key team player, considered an expert for all technical aspects of managing and supporting the global unified communications voice environments.  This candidate should be comfortable in providing tailored technical solutions to address business needs and issues; researching and helping to develop and deploy new solutions, along with setting the right priorities and objectives to help drive and maintain the future Unified Communications strategy and roadmap.

Key Roles & Responsibilities

• Technical lead with global responsibilities for supporting and maintaining a 38k Unified Communications end-point environment
• Provide technical direction, standards, and best practices
• Ensure all deployed systems and technologies are delivered in a way that ensures the best end user working experience
• Implement flexible and secured UC solutions that ensure consistency and standardization across the enterprise
• Ensure operational best practices are met and identify areas for improvement to continually improve employee experience and service quality
• Helps to develop the technical and user requirements, training, adoptions, roadmaps, and configurations
• Researches, understands, tests and integrates new systems and technologies including formalized proof of concept evaluations
• Collaborates with business stakeholders and IT management on an ongoing basis to collect feedback to improve the overall user experience and sastisfcation
• Vendor management and coordination including assisting with contract/SOW negotiations and renewals
• Provide oversight for technology adoption and training for refreshes and deployments

Qualifications

Behavioral Skills

• Strong business acumen with a customer service excellence driven attitude
• Strong Interpersonal and communication skills with the ability to effectively communicate with internal/external stakeholders at all different levels
• Ability to manage multiple projects and operational BAU tasks simultaneously
• Demonstrated problem-solving and resolution capabilities
• Strong vendor management and coordination skills

Functional Skills

• Broad understanding of unified communications and voice related technologies
• Extensive experience as an Voice/UC administrator, a leader in defining and helping to implement and support enterprise class technical solutions
• Demonstrated skills and knowledge supporting contact center environments
• Familiar with IT and industry best practices, IT standards, ITIL and in creating technology roadmaps

Technical Skills and Qualifications

• 10 years of experience providing IT administration and technical deployment services within a global Enterprise Unified Communications and legacy voice environment(s).
• Demonstrated skills and knowledge in supporting and maintaining a large scale Microsoft Teams environment with enterprise voice related services including SaaS contact center platform (Five9)
• Oversight for driving and/or supporting remaining legacy voice to Teams enterprise voice migrations leveraging enterprise voice capabilities, office services projects requiring a broad understanding of SIP trunking, gateways, SBCs, SIP phones, Teams Direct routing, etc.
• Extensive knowledge on deploying, configuring and maintaining Session boarder controllers (SBC’s) and SIP voice gateways (preferably AudioCodes).
• Monitoring experience using AudioCodes One Voice Operations Center (OVOC) and device manager.
• Proficient in supporting contact center platforms and technologies (preferably Five9)
• Knowledge of MS CQD and Power Bi Analytics; scripting and automation utilizing Powershell
• Experience working in a global outsourced Unified Communications environment
• Experience supporting and implementing a wide range of UC related technologies in a global enterprise setting

• Licenses or Certifications: Relevant Microsoft and Unified Communications certifications

Job: Information Technology
Primary Location: Americas-US-NY-Long Island City
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2210329

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.