Dispensary manager

Dispensary Assistant General Manager

DEPARTMENT Retail

REPORTS TO Dispensary General Manager

EMPLOYMENT TERM Full-time

COORDINATES WITH Operations, Purchasing, Marketing, Call Center, and Fleet Team

DIRECT REPORTS Assistant Managers, Dispensary Leads and Curators

POSITION BASED

Etain is a women founded vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in New York.

We have retail dispensaries located in Kingston, Syracuse, White Plains and a flagship in Midtown East in New York City.

Our mantra, "Take a moment with Etain", embodies the spirit and belief that their products meet the needs of our community by delivering the highest quality and purest products, so our patients and customers feel good about investing in their health and wellbeing.

We foster diversity and inclusion in the cannabis space.

Our purpose is to compassionately provide both medical patients and adult use customers the highest level of cannabis products with outstanding customer service.

We are looking for leaders who want to work alongside great talent and create a positive customer centered work experience for their team.

We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the cannabis industry.

Find out more at and follow us on LinkedIn .

ROLE SUMMARY

As an Assistant General Manager, you inspire teams to deliver measurable results for the store. You lead a competitive sales force that discovers customers' needs and provides solutions to build and maintain Fluent brand loyalty.

The staff you coach, teaches customers how to get the most out of medicinal cannabis. You build these lines of business by selecting and developing a knowledgeable talent pool.

In addition to team building, you create excitement around products, launches, programs, and initiatives. You're responsible for upholding our high standards regarding communication and confidentiality and driving your staff to create excellent customer experiences that enhance Fluent loyalty and help enrich patients' lives.

Dispensary Assistant General Manager Responsibilities

Building a High-Performing Team & Driving Business Growth

In this dynamic role, you will play a critical role in leading and motivating a diverse dispensary team, cultivating a strong customer experience, and achieving ambitious sales and profitability goals.

Team Leadership & Development

• Partner with HR to recruit and hire top talent with a diverse skill set, fostering a positive and inclusive work environment.
• Provide ongoing coaching and mentorship to staff, maximizing individual and team performance.
• Collaborate with the General Manager to create optimized work schedules, delegate tasks efficiently, and evaluate employee performance.

Operational Excellence & Compliance

• Oversee all aspects of retail operations, including staff scheduling, inventory management, and technology functionality.
• Work collaboratively with the General Manager to develop and execute strategic plans, optimize expenses and budgets, and drive sales growth.
• Lead weekly manager meetings and monthly team meetings, ensuring clear and consistent communication across all levels.
• Champion a culture of compliance by maintaining expert knowledge of state cannabis regulations and internal policies.
• Develop and implement proactive internal controls, oversee security measures, and collaborate with the Director of Compliance to ensure employee adherence.
• Cultivate positive relationships with regulators, inspectors, and law enforcement personnel.

Customer Experience & Innovation

• Maintain a consistent focus on customer loyalty, creating engaging and memorable customer experiences.
• Collaborate with corporate management to drive the success of promotions, loyalty programs, and marketing initiatives.
• Oversee accurate product information on the retail website and live menu, reflecting brand standards.
• Lead and champion innovative practices to keep the dispensary at the forefront of the industry.

Additional Responsibilities :

• Ensure store appearance aligns with corporate standards.
• Oversee and approve product purchases from wholesale partners.
• Maintain accurate records and ensure timely completion of all state and company reports.
• Perform other duties as assigned by the Corporate Management Team.

This is a demanding role requiring a multi-talented leader with a passion for the cannabis industry and a commitment to exceptional service.

Join Etain and empower your community to "Take a Moment with Etain."

Etain Dispensary Assistant General Manager : Qualifications

Lead with Passion & Expertise

• Cannabis Experience : Prior success in cannabis retail sales preferred.
• Customer Focus : Proven track record of exceptional patient care and education.
• Leadership Acumen : 5 years of leadership in retail or B2C sales environments.
• Operational Excellence : Strong organizational and computer skills for managing a fast-paced team.
• Communication Mastery : Clear and professional communication, written and verbal.
• Adaptability & Flexibility : Ability to thrive in a dynamic environment with flexible hours.
• Positive & Proactive : Maintains a solution-oriented approach in all situations.
• Community Engagement : Prior community outreach experience a plus.
• Cultivating Patient Care & Sales Success
• Lead Your Team, Deliver Exceptional Service, and Drive Sales Growth

Join Etain and make a difference. Lead your team, deliver exceptional service, and empower your community.

Physical Demands

• This role requires clear communication, mobility, and the ability to work in a professional office and retail environment.
• The ability to operate standard office equipment (computers, phones, etc.) is essential.
• Tasks may involve extended periods of standing, walking, and reaching.
• Occasional lifting of moderate weight (less than 30 lbs) may be required.
• Regular attendance is crucial.

QUALIFICATIONS / EXPERIENCE

• Proven experience as a Retail Assistant Manager or similar position
• Previous experience with sales
• Excellent customer service skills
• Leadership and organizational abilities

SKILLS / INTERESTS

• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Basic computer knowledge
• Able to work collaboratively as part of a team

SUPERVISORY RESPONSIBILITIES

This position assists with the management of all employees of the dispensary team and is responsible for leadership of the employees within its team.

WORK ENVIRONMENT

This job operates in a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

POSITION TYPE / EXPECTED HOURS OF WORK

This position regularly requires long hours and frequent weekend work. Days and hours of work vary based on schedule and company necessity.

TRAVEL

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

REQUIRED EDUCATION and EXPERIENCE

BS / BA in Business Administration in Social Work or equivalent experience preferred

Two or more years of sales experience in retail operations required

ADDITIONAL REQUIREMENTS

• Per state law, you must be at least 21 years of age.
• Must successfully complete a comprehensive background check.
• Must pass a drug screening

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

AAP / EEO Statement

Etain is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

COMPANY BENEFITS

Etain provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, paid time-off program and a 401k plan.

All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

Please note : Only shortlisted candidates will be contacted.

Last updated : 2024-08-29

Salary : $65,000 - $85,000