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Application Support Analyst

eTeam Inc
Austin, TX Full Time
POSTED ON 11/21/2021 CLOSED ON 12/19/2021

Job Posting for Application Support Analyst at eTeam Inc

Job Description

  • Mentor and manage medium to large globally spread production support teams of
  • 15 20 Support Engineers
  • Track application metrics, drive insights, and build reports and dashboards to
  • measure results against goals.
  • Liaison with business and IT to improve operational efficiencies in ecosystem
  • and bring in process improvements
  • Support all month end process / business events and give value propositions for
  • on-time period close
  • Drive periodic reviews with Facebook leads (2 - 4x / month)
  • Communicate and explain Vendor's performance, relative to KPIs and SLAs
  • Onboarding/ Offboarding, manage and resolve escalations
  • Improve quality and predictability of day-to-day operations of the organization,by managing when and how often change is introduced
  • Record and manage deviation, risks and issues related to the new or changed service, take necessary corrective actions

ProjectGreen

Expected Start Date: 1/12/2021

Job Type: Full-time

Salary: $90,000.00 - $100,000.00 per year

Schedule:

  • 8 hour shift

Experience:

  • Application support: 4 years (Required)
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Salary.com Estimation for Application Support Analyst in Austin, TX
$66,364 to $86,319
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