What are the responsibilities and job description for the Telephone triage position at eTeam Inc?
Job Position : - Telephone Triage
Duration : - 13 weeks contract
Shift;- Day
Payrate : - Negotiable
Details : -
- At least 1 year of experience required
- RN License
- BLS Card
- Covid Vaccination Card
Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) and
providing specified diagnostic results to members. Responsible to collaborate with on-site physicians, on-call physicians, HCT,
pharmacists, and / or Nurse Practitioner as necessary to facilitate member care.
Receives and processes telephone calls from Health Plan members requiring medical advice or general information by :
Assesses the patient's problem utilizing established protocols and interaction with provider on-site or on-call; makes
appropriate recommendations to include advice, appointments per protocol, or direction from physician; appropriately
documents calls received with adherence to inter-regional documentation; acts as an extension of the health care team
to meet member needs.
- Assists members in empathetic, efficient manner to determine best course of action to resolve issue.
- Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access
and service standards. Be receptive to constructive feedback by supervisors and / or QI to better serve members.
Contributes to the development of protocols, procedures, patient education, and training, as assigned. Participates in
peer review, quality assurance, and other committees' functions.
- Demonstrates ability to make quick decisions, based on sound base of critical thinking skills / guidelines by protocols.
- Demonstrate ability to interact with a variety of levels of staff to provide good customer service to internal customers.
- Performs other related duties as directed.
VA / MD Compact license
Last updated : 2024-10-07
