What are the responsibilities and job description for the Administrative Assistant position at eTeam?
Shift: 1st
Work Environment: Onsite Office Cubical – 5 days per week
Education and Experience:
• Associate degree preferred.
• High school degree required.
Job Summary:
• Administrative data collection and entry.
• This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.
Job Responsibilities:
• Data entry into excel spreadsheet.
• Contact information collection and documentation.
• Document information gathered.
• Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
• Ensures compliance with all Client policies and procedures.
• Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
• Make Outbound calls to various customers to verify if field action notifications have been received.
• Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
• Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
• Raise any escalated concerns to the next level of management.
• May perform other duties as required.
Knowledge and Skills:
• Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
• Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
• Proficiency in Microsoft Office, specifically Word and Excel
• Strong Verbal Communication skills
• Self-Motivated.
• Can work with minimal supervision.
Physical Demands:
• Sitting for Extended Periods: Remote work often involves sitting at a computer terminal for long hours. This sedentary aspect can impact posture and overall health.
• Computer Use: Using a computer, keyboard, and mouse is a fundamental part of remote work. It’s essential to maintain proper ergonomics to prevent strain or discomfort.
• Communication Tools: Remote work relies heavily on communication tools like phone calls, online meetings, and video conferencing. These activities may involve sitting, standing, or moving around.
• Predictable Attendance: Remote workers must maintain regular, predictable attendance, especially during business hours or as dictated by work demands.
• Noise Levels: The work environment can vary, but moderate noise levels (such as phone calls, online meetings, and computer audio) are common in remote settings
Salary : $28 - $30
