What are the responsibilities and job description for the Deskside Support Tech position at eTeam?
Position: Desktop Support Tech
Location: 226 S. Center Street, Corry, Pennsylvania, 16407
Duration: 12 Months with possible renewal
Pay rate - $20/hr. on W2
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education And Experience
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications And Qualifications
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A certification is desired
Skills
May require additional customer-specific certifications or training as required
Excellence in communication and customer-facing skills
Strong oral, written, and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Must own a basic repair kit
Additional requirements may exist if the offer of employment is extended.
Location: 226 S. Center Street, Corry, Pennsylvania, 16407
Duration: 12 Months with possible renewal
Pay rate - $20/hr. on W2
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education And Experience
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications And Qualifications
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A certification is desired
Skills
May require additional customer-specific certifications or training as required
Excellence in communication and customer-facing skills
Strong oral, written, and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Must own a basic repair kit
Additional requirements may exist if the offer of employment is extended.
Salary : $20
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