What are the responsibilities and job description for the Information Technology Technician position at eTeam?
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
- Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
- Troubleshoot user accounts
- Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Salary : $24 - $28
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