What are the responsibilities and job description for the ServiceNow CMDB Analyst position at eTeam?
Job title: ServiceNow CMDB Analyst
100% Remote OK
Location:- Deerfield, IL
Pay Rate Range: $45.00-$48.00 on W2
Job Description
The CMDB Analyst will assist with maturing the CMDB and driving data accuracy and completeness
Primary Responsibilities And Activities
100% Remote OK
Location:- Deerfield, IL
Pay Rate Range: $45.00-$48.00 on W2
Job Description
The CMDB Analyst will assist with maturing the CMDB and driving data accuracy and completeness
Primary Responsibilities And Activities
- Performs analysis to identify CMDB data gaps
- Partners with System Owners to resolve data gaps (i.e., missing and invalid records). Monitors data quality improvements.
- Meets with key stakeholders to understand and document new CMDB use cases
- Defines solutions to meet use cases (via process, existing functionality, and/or system configuration)
- Creates Stories to document user requirements
- Performs User Acceptance Testing
- Defines ServiceNow reports/dashboards to monitor process adherence
- Creates CMDB job aids and training materials. Provides training to stakeholders.
- 2 years of experience working as a ServiceNow CMDB analyst. Deep understanding of CMDB concepts.
- Data analysis expertise
- Experience gathering CMDB requirements and partnering with ServiceNow development team to deliver a solution.
- Knowledge of ServiceNow Common Service Data Model (CSDM)
- Experience with Agile delivery methods
- Understanding of ITIL and IT Service Management concepts
- Excellent communication skills (verbal and written)
- Experience developing and delivering job aids, training materials, and communications related to CMDB processes
- Ability to negotiate and influence
- Proven ability to successfully work in a team environment that presents ongoing change
- Excellent communication skills (both written and verbal)
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
- Strong analytical and problem-solving skills and attention to detail
- Ability to quickly learn new concepts and functionality
Salary : $45 - $48
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