What are the responsibilities and job description for the Support Analyst position at eTeam?
POSITION TITLE: Clinical System Support Analyst
DURATION: 1 Year with potential for an extension
Location: Collegeville, PA
Pay Rate: $65.26/hr on W2
HYBRID: A minimum of 2 days on-site at the Upper Providence location
** New Client UK Headquarters - move from Client House, Brentford **
We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”) by end H1 2024.
Client is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer. Our goal is to be one of the most innovative, best performing, and trusted healthcare companies.
Are you looking for a role that puts you in the intersection of people, technology, and process? Are you energized by the challenge of being the focal point for a system, being the person accountable for the compliance, inspection readiness and validation of a system? Do you enjoy supporting a global user community?
If yes, we are recruiting for a Support Analyst (Contingent Worker) to join Integrated Systems Support (ISS) at Client. The role is responsible for ensuring that our clinical trial systems are validated, compliant, remain fit-for-purpose, and are fully supported during their entire lifecycle.
Our Support Analysts harness their knowledge of compliance and regulations to ensure our systems are validated appropriately as systems are upgraded. Additionally, they directly support our user community, from answering questions about our systems, to facilitating the resolution of issues through our Tech and vendor partners. Our support analysts may support one or several systems.
We are looking for someone who is: inquisitive; comfortable with both business processes and technical concepts; possesses high personal integrity; courageous; accountable; thinks broadly at an enterprise level; and able to work with colleagues across a host of geographies and functions. Knowledge of Veeva CDMS would be an advantage.
Key Responsibilities Include, But Are Not Limited To
We are looking for professionals with these required skills to achieve our goals:
We’re combining the power of genetic and genomic insights into what causes disease, with the speed and scale of artificial intelligence and machine learning (AI/Client) to make better predictions about who a treatment might work for, and why. We believe this powerful combination of data and technology holds the key to fundamentally transforming medical discovery for the better, improving R&D success rates and shaping how even the most challenging diseases, like neurological conditions and cancer, can be both prevented and treated.
DURATION: 1 Year with potential for an extension
Location: Collegeville, PA
Pay Rate: $65.26/hr on W2
HYBRID: A minimum of 2 days on-site at the Upper Providence location
** New Client UK Headquarters - move from Client House, Brentford **
We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”) by end H1 2024.
Client is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer. Our goal is to be one of the most innovative, best performing, and trusted healthcare companies.
Are you looking for a role that puts you in the intersection of people, technology, and process? Are you energized by the challenge of being the focal point for a system, being the person accountable for the compliance, inspection readiness and validation of a system? Do you enjoy supporting a global user community?
If yes, we are recruiting for a Support Analyst (Contingent Worker) to join Integrated Systems Support (ISS) at Client. The role is responsible for ensuring that our clinical trial systems are validated, compliant, remain fit-for-purpose, and are fully supported during their entire lifecycle.
Our Support Analysts harness their knowledge of compliance and regulations to ensure our systems are validated appropriately as systems are upgraded. Additionally, they directly support our user community, from answering questions about our systems, to facilitating the resolution of issues through our Tech and vendor partners. Our support analysts may support one or several systems.
We are looking for someone who is: inquisitive; comfortable with both business processes and technical concepts; possesses high personal integrity; courageous; accountable; thinks broadly at an enterprise level; and able to work with colleagues across a host of geographies and functions. Knowledge of Veeva CDMS would be an advantage.
Key Responsibilities Include, But Are Not Limited To
- Accountable for ensuring systems are inspection-ready and validated to internal and regulatory expectations (GCP, FDA 21 CFR Part 11 etc).
- Partner with cross-functional business groups to develop, standardize and improve technical business processes and/or influence system changes that either increases quality, compliance, productivity or reduces risk
- Ensure data integrity is maintained throughout the lifecycle of a system
- Represent a system in audits
- Develop and maintain computer system validation documentation throughout the lifecycle of a system
- Provide exceptional customer focused support
We are looking for professionals with these required skills to achieve our goals:
- Bachelor’s degree or equivalent required.
- Previous pharmaceutical industry experience with in-depth knowledge of the clinical development process.
- Experience in Good Clinical Practices (GCP) and global Computer System regulatory requirements.
- Validated computer systems to MHRA/EMA/FDA regulatory requirements
- Experience in Electronic Data Capture (EDC) technologies (Veeva CDMS preferred)
- Demonstrated understanding and application of AGILE methodologies in computer systems development.
- Practical understanding of project management, change management, budgeting, and resource management.
We’re combining the power of genetic and genomic insights into what causes disease, with the speed and scale of artificial intelligence and machine learning (AI/Client) to make better predictions about who a treatment might work for, and why. We believe this powerful combination of data and technology holds the key to fundamentally transforming medical discovery for the better, improving R&D success rates and shaping how even the most challenging diseases, like neurological conditions and cancer, can be both prevented and treated.
Salary : $65
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