Provider Engagement Representative

eternalHealth – Your Forever Partner in Healthcare

Healthcare is confusing, but it doesn’t need to be. eternalHealth is a consumer-centric, Medicare Advantage Health Plan. We are committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Provider Engagement Representative with eternalHealth you will be supporting the end-to-end process of building and maintaining a highquality provider network. This includes supporting ongoing growth, resolving provider issues as assigned and the day-to-day management of our provider network. A high performing provider network is a critical component of our success, and our relationships with our providers are rooted in trust and transparency. In this important and valued role, you will gain insight into multiple areas of network management, from recruitment strategy to special projects to collaborating with our providers on performance improvement initiatives. This external facing role will provide the opportunity to fully understand and communicate eternalHealth’s value proposition to our provider partners.

We provide a unique opportunity to be a part of a health plan in its beginning stages, by taking advantage of this rare opportunity, you will be able to have insight into the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

• Serve as a communication link between providers and eternalHealth as the main point of contact for assigned provider group.
• Develop and enhance provider relationships through robust provider onboarding to the eternalHealth network.
• Respond to and resolve provider issues in an efficient manner. Coordinate with other departments and teams as necessary to achieve resolutions.
• Perform site visits with assigned provider groups on a regular basis.
• Maintain regular phone and/or video check-ins with providers in assigned territories.
• Support sales team by assisting in the sourcing and coordination of member events.
• Assist with provider credentialing needs.
• Support special projects as assigned.
• Deliver messages to providers including provider education, training, and information about eternalHealth products and strategy.
• Proactively elicit provider feedback to improve their overall experience with the Plan.
• Continuously work to understand the market and needs of our local providers.
• Be able to communicate our brand, values, and differentiators effectively and accurately.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.

Requirements:

• Bachelor’s degree in relevant field of study (e.g., Business Administration, Biomedical Sciences, Healthcare Operations, Legal Studies)
• Minimum 1-2 years of experience in managed healthcare, provider-facing role preferred.
• Strong technical skills, including with Microsoft Suite and other collaborative tools.
• You’re a relationship builder and customer service focused.
• Ability to communicate value-propositions in a sales-forward role.
• Effectively communicate needs, process improvements and wins, with your network team and C-Suite officers.
• Managerial and analytical skills to manage eternalHealth software and hardware.
• Excellent written, negotiation, and communication skills.
• Creative, strategic, and continuously striving for improvement.
• Ability to present information to audiences of various skill levels
• Flexible and able to ramp-up quickly on different projects in order to support the team as needed in a fast-paced start-up environment.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.
• Strong organization skills to sift through large amounts of data to gain insight on members and market.
• Current drivers license and reliable transportation.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately at HR@eternalhealth.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Boston, MA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to take a drug test in accordance with local law/regulations?
• Are you willing to undergo a background check in accordance with local law/regulation?

License/Certification:

• Driver's License (Required)

Work Location: In person