Veterinary Referral Relationship Manager, LIVS

Are you a dynamic professional with a passion for driving positive relationships and revenue growth in the veterinary field? Long Island Veterinary Specialists (LIVS) in Plainview, NY islooking for an enthusiastic Referral Relationship Manager to be the bridge between our hospital and referring veterinarians in the market and surrounding areas.

About LIVS: We are a well-established, AAHA-certified, specialty-emergency hospital that has been serving the Long Island and metropolitan community for over 20 years. We have a staff of over 180 fun and enthusiastic professionals supporting of our mission,Pro Bono Animalium Hominumque… ”For the good of animals and humans”. With this mission in mind, it is our goal to create a caring, progressive and fun environment where our staff can flourish and focus on our furry friends in need. We provide specialty services in a variety of disciplines including Integrative Medicine, Internal Medicine, Neurology, Ophthalmology, Oncology, Rehabilitation, and Surgery. Although we have industry-leading, advanced diagnostic equipment such as a 3 Tesla MRI, 64 slice multi-detector CT Scanner, 3 Idexx blood lab stations, and two digital radiology suites, it is our team of diverse, caring, and dedicated support staff for which we are most proud and grateful. We are excited to be the anchor teaching hospital for the College of Veterinary Medicine at Long Island University. This relationship adds to the energy and diversity of our culture by fostering an environment of education and research.

GENERAL OVERVIEW:

The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position reports directly to the Referral Marketing Group Manager (primary) and Hospital Director (secondary) while receiving ongoing support, coaching, and training.

ESSENTIAL JOB FUNCTIONS:

• Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute against these goals to drive hospital revenue.
• Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
• Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
• Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
• Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
• Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy.
• Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service
• Continually builds a competitive knowledge of emergency and specialty veterinary services including a deep familiarity and understanding of hospital-specific differentiators.
• May perform other job duties as assigned
  
  

QUALITIES OF A SUCCESSFUL CANDIDATE:

• Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community.
• Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field.
• High Standards: You take pride in your work and have a very high individual accountability.
• Curiosity: You are energized by learning and finding creative solutions to new and challenging situations.
• Self-Starter: You are highly ambitious, self-motived, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision
  
  

JOB REQUIREMENTS:

• Must possess a valid Driver’s license and clean driving record.
• Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement.
• Ability to occasionally work uncommon hours to support hospital activities.
  
  

COMPENSATION AND BENEFITS:

• Compensation is based on experience and skill set. Ranging between $55-65k/ annually
• Bonus incentive program applicable to the position!
• VetBloom access: RACE approved continuing education, training, and curriculum library.
• Medical, dental, vision, short & long- term disability option, life insurance, health savings & flex- spending account options, 401(k), Employee Assistance Program, and so much more!
  
  

PREFERRED SKILLS AND EXPERIENCE:

• Associate or bachelor’s degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered.
• 3-5 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities, effectively communicate across a diversity of roles and individuals, actively engage customers or clients, and drive organizational growth.
• Professional experience in veterinary medicine or the animal health industry is preferred
• Enthusiasm, and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions.
• Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc.
• Proficient technology and computer skills and the ability to read, interpret and analyze basic performance metrics and use data to drive decision-making
  
  

For more information about LIVS, please visithttps://www.livs.org/

Ethos Veterinary Healthis at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado,Ethos Veterinary Healthprovides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Healthis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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