Job Posting for Web Content Specialist - Product Feedback at ETRAILER CORPORATION
Job Location: MO - Wentzville, MO
Position Type: Full Time
Education Level: Not Specified
Salary Range: $15.00 Hourly
As a Product Feedback Specialist on our Website Content Team, you will be responsible for processing product reviews submitted by our customers and continuing conversations as necessary to both help our neighbors and to make our online content as engaging as possible for future shoppers.
We are looking for a candidate who can put themselves in our customer's shoes and who relishes the opportunity to dive head first into problems. Excellent problem solving, time management and communication skills are vital to success in this role. You can expect to handle feedback, comments and questions on our entire selection of outdoor, towing, camping and automotive products and you will be the liaison/product support specialist for our neighbors.
Review and process customer submitted product reviews
Work with customers to find a solutions for post-purchase situations such as installation help, warranty issues, alternate product solutions, and more.
Work closely with team members to ensure website content is accurate and completed in a timely manner
Identify opportunities to create online content by continuing conversations with customers
Coordinate with internal teams and vendors to provide excellent customer service
Experience and Skills
Strong communication and writing skills
Strong emotional intelligence
Ability to efficiently manage workloads and quickly re-prioritize tasks throughout the day
Strong time management and organizational skills - able to juggle several tasks simultaneously and complete them in a timely manner
Ability to interact professionally with vendor contacts and with other team members
Ability to work well independently and as part of a team