Web Content Specialist - Product Feedback

POSTED ON 8/12/2020 CLOSED ON 10/2/2020
ETRAILER CORPORATION Hired Organization Address Wentzville, MO Full Time

Job Posting for Web Content Specialist - Product Feedback at ETRAILER CORPORATION

Job Details

Job Location:    MO - Wentzville, MO
Position Type:    Full Time
Education Level:    Not Specified
Salary Range:    $15.00 Hourly


As a Product Feedback Specialist on our Website Content Team, you will be responsible for processing product reviews submitted by our customers and continuing conversations as necessary to both help our neighbors and to make our online content as engaging as possible for future shoppers. 

We are looking for a candidate who can put themselves in our customer's shoes and who relishes the opportunity to dive head first into problems. Excellent problem solving, time management and communication skills are vital to success in this role. You can expect to handle feedback, comments and questions on our entire selection of outdoor, towing, camping and automotive products and you will be the liaison/product support specialist for our neighbors.

Primary Duties:

  • Review and process customer submitted product reviews
  • Work with customers to find a solutions for post-purchase situations such as installation help, warranty issues, alternate product solutions, and more.
  • Work closely with team members to ensure website content is accurate and completed in a timely manner
  • Identify opportunities to create online content by continuing conversations with customers
  • Coordinate with internal teams and vendors to provide excellent customer service

Experience and Skills

  • Strong communication and writing skills
  • Strong emotional intelligence
  • Ability to efficiently manage workloads and quickly re-prioritize tasks throughout the day
  • Strong time management and organizational skills - able to juggle several tasks simultaneously and complete them in a timely manner
  • Ability to interact professionally with vendor contacts and with other team members
  • Ability to work well independently and as part of a team

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