Web/Email/Phone Order Processor

Job description

Eugene Fastener and Supply Co. Inc. is an industry leader in the distribution of fasteners, maintenance, shop and industrial supplies. Locally owned and operated since 1969, Eugene Fastener is well established and committed to providing its customers with unparalleled service and expert solutions. Our customers represent a broad and diverse group of commercial/business and governmental interests; and all types of manufacturing, construction, transportation, military, aerospace, maritime, agricultural, food processing, institutional, recreational and all levels of city, county, state and federal governmental agencies.

We are looking for a self-motivated, team oriented, customer focused individual to join our team. In addition to processing email and web orders, this individual will provide support to existing customers in store and by phone.

Responsibilities and Duties

• Provide prompt and courteous service in store and on phones.
• Drive business growth through customer service and satisfaction
• Support outside sales team
• Support and nurture strong relationships with strategic accounts
• Respond to customer inquires from e-commerce web customers
• Identify and source product request
• Work directly with customers creating product solutions and managing lead times.
• Follow through on quotes/orders directly with customer
• Collaborate and maintain shared teams documents
• Manage and dynamically prioritize customer requests -delegating appropriately.
• Enter customer orders / quotes in POS system.
• Support counter staff with direct sales as needed.

Qualifications

• High school diploma/GED required
• Post high school education preferred
• Excellent written /phone and face to face communication skills
• Ability to work accurately, with strong attention to detail
• Ability to follow directions and specific process steps
• Ability to lift 50 lbs
• Ability to use a computer for part inquiries, ordering and arranging shipping
• Highly motivated, personable and results- driven
• Mechanical aptitude and/or knowledge of fasteners would be preferred
• Solid analytical skills to identify customer needs and align them to product offerings
• Demonstrated organizational skills; effective multi-tasking
• Profitability and financially minded

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Eugene, OR 97402: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23