What are the responsibilities and job description for the Client Services Representative position at Eurofins?
Company Description
The Client Service Representative actively participates in facilitating a positive experience for clients. Through answering customer questions and helping to guide the appropriate response, the Client Service Representative plays a pivotal role in the success of the lab. The Client Service team is a tight knit group that works collaboratively to facilitate the success of the lab. We quickly and effectively distribute information and results, which keeps our clients returning to Eurofins for their testing needs. This position will be a regular 1st shift position, hours will be Monday through Friday 8:00am to 4:30pm.
Job Description
OVERALL OBJECTIVES AND RESPONSIBILITES:
1. Facilitate the exchange of information between clients and the technical/administrative staff
2. Ensure clients receive clear communication, good service, and fast turn-around times consistent with superior analytical testing
3. Answer phones, greet, and assist customers delivering samples or inquiring about analytical services/information
4. Communicate orally and in writing with clients and coworkers
5. Report confidential test data to clients
6. Monitor requests for action or information to ensure a timely response to clients
7. Follow all of Eurofins DQCI SOP’s, guidelines and procedures, as pertains to their position
8. Manage time in a manner that ensures a degree of productivity
9. Maintain an orderly, clean, and safe work area and assist others in maintaining a clean, safe work environment
10. Ensure that proprietary methodologies are not disclosed to non-employees except as approved by Management
11. Maintain a perpetual state of readiness and willingness to respond to the queries and needs of clients, staff, and coworkers
12. Maintain cooperative working relationships with all company employees
13. Promote the company image through the exercising of sound and ethical business practices as related to the public and our customers
Qualifications
1. Outstanding Interpersonal and Organizational Skills
2. Excellent communication skills
4. Action-oriented Persona
5. Quick and easy to learn
6. Basic understanding of Microsoft Office products and phone operating systems
7 .A Stable and Reliable work ethic
Additional Information
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Business Hours: Monday-Friday
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
