What are the responsibilities and job description for the Director of Retail Operations position at Europa Village Winery and Resort?
Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks to our theme. We offer amazing wines in our Tasting Room, a delicious menu at Bolero Restaurante, and a total of 20 beautiful rooms to enjoy a getaway. Our venue is the perfect place for a wine country wedding or private event.
Europa Village Wineries and Resort is looking to fill the position of Director of Retail Operations. The ideal candidate will have a positive, motivating, and energetic personality, and able to lead a team to success. They will have a strong understanding of retail operations with a minimum of 5 years high level management experience. Must be proficient in commonly used point of sale systems and inventory tracking and purchase order software systems similar to Yellow Dog, Plate-IQ, Wine Direct, and Brink. Must be available to work weekends, holidays and evenings when needed.
Reports To:
Reports To:
- General Manager
Responsibilities Specific to Position of Director of Retail Operations:
- Possesses and lives Europa Village core values.
- Oversees the day-to-day operations for the retail department.
- Provides leadership and guidance to the retail department to ensure that it functions efficiently.
- Creates an inspirational and growth-enabled environment for Villagers and fosters positive company philosophy.
- Creates a company culture that promotes exceptional guest service in all aspects of the business.
- Builds high quality brand image through merchandising.
- Recruits, hires, trains, motivates, and coaches Villagers.
- Oversees inventory management, including restocking shelves and arranging special orders with suppliers.
- Develops marketing plans to promote products.
- Measures performance against predetermined goals and objectives to ensure all objectives are met.
- Develops retail vision, strategy, and plan to drive top-line growth and bottom-line profitability.
- Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identifies potential new markets.
- Prepares and implements resort-wide retail budget; monitors and approves expenses.
- Develops strategies to increase store traffic and sales.
- Identifies opportunities to improve retail operations by studying industry trends and guests’ preferences.
- Performs other duties that may be assigned.
Responsibilities Expected of all Villagers:
- Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
- Ability to treat all associates and guests in a respectful manner.
- Comfortable working on feet for long periods of time.
- Able to communicate Europa Village’s story.
- Ability to treat all Villagers and guests in a respectful manner.
- Arrive at work prepared with excellent personal presentation standards and clean, pressed clothing and appropriate slacks and shoes.
- Arrive on time and be respectful of attendance and punctuality.
- Adhere to Europa Village policies and procedures.
- Is hospitable, welcoming, and exhibits a positive attitude and willingness to assist where necessary.
- Has an eye for attention to detail.
- Must be available to work weekends, holidays, and some evenings when required.
Salary : $65,000 - $72,000
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