Patient Care Coordinator

European Wellness Cosmedical is a high-end Medical Spa in the Fashion Island area. We offer a wide variety of the latest non-surgical treatments, including body sculpting, dermal fillers and neurotoxins, facial and laser treatments, weight loss, and wellness treatments. We are looking to hire a part-time or full-time front desk/office assistant to assist with front and back-end office, patient coordination, sales, social media and marketing.

WHAT YOU WILL BE DOING.

As front desk/office assistant you’ll be responsible for interacting with all of our clients beginning with their welcome into the facility through the final processing after their treatment. You will perform routine reception and administrative tasks designed to keep the health practitioners and the office running smoothly. Your general duties include answering and returning follow-up phone calls, setting appointments, filing, and processing payments, sales, marketing, social media and more. After completing training, you will have the knowledge and ability to explain and discuss our products and services with our clients.

The ideal candidate is a polished professional with a strong work ethic and both exceptional interpersonal and organizational skills. You must be able to effectively communicate both verbally and in writing. It is also imperative that you believe in the art of plastic and cosmetic surgery and wellness services. We are a warm and welcoming office that prides itself on providing a supportive and positive environment.

NEEDED SKILLS

• Proven work experience as a Receptionist, Front Office Representative, or similar role, preferably in a medical spa or aesthetics.
• Proficiency in Microsoft Office, Mac, Gsuite, and Google drive
• Experience with practice management software and word processing applications
• Ability to be resourceful and proactive when issues arise
• A “can-do” attitude, showing initiative and willingness to adapt to change
• Excellent written and oral communication skills
• Neat, professional appearance
• Must be able to multitask while presenting a calm demeanor
• Able to understand patient concerns and handle them appropriately
• Proven ability to handle upscale clientele and maintain high standards in patient care and confidentiality.
• Be comfortable on camera and knowledgable posting on social media
• Be knowledgable of services and products to sell or upsell

RESPONSIBILITIES

• Greeting and interacting with guests in the lobby
• Checking in patients and communicating any schedule changes
• Take and relay messages with full detail as necessary
• Scheduling and rebooking patient appointments
• Protects patients' rights by maintaining the confidentiality of personal and financial information. HIPPA compliant.
• Maintains operations by following policies and procedures
• Educate and inform patient’s about skincare products
• Customer Service – Respond to internal/external customer needs in a friendly, timely, and efficient manner
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, scanning, and faxing
• Creating Social Media Content and Posting
• Positive, sincere attitude, and a caring professional demeanor
• High moral and ethical values
• A Patient Advocate
• Detail-oriented
• Familiar with administrative software for healthcare practices
• Excellent verbal and written communication skills
• Flexible work schedule
• Medical knowledge and background
• Team player

Role:

• Part-time or Full-Time
• Operates out of Newport Beach office

ABOUT THE POSITION.

• This is a part-time or full time position – Approximately 20-40 hours per week.
• Med Spa experience preferred.
• Our starting rate is $18 - $20 an hour.
• Our general hours of operations are 9:00 a.m. to 5:00 p.m. Monday thru Saturday.
• NURSING STUDENTS & MEDICAL STUDENTS ARE ENCOURAGED TO APPLY.

ABOUT YOU!

Please send us your resume with a photo of yourself. Highlight who you are by including a cover letter as well.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: One location

Salary : $18 - $-1