SUMMARY OF FUNCTIONS
The purpose of the Clinical Application Specialist (CAS) is the successful design, implementation, and training of hardware and software systems provided and sold by EVCO Integrated Solutions. This position will require the ability to interface with customer end-users, EVCO technical and project management personnel, and other vendor technology representatives to coordinate and present training curriculum and technical information on system configurations based on user’s needs. Typical system implementations utilize a four-step approach to system design/training; conducting a needs analysis, providing end-user training, supporting system go-live, and conducting a post go-live assessment. Additional duties include working with the sales personnel to help define project needs, customer requirements, and provide support in the presale, project implementation, and post-sale follow-up.
This is a part time position that would allow right person to work with our customers schedule and their own schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned.
· Train customers (end users) on the use of our systems
· Review system installation configuration and confirm facility layouts
· Contact customers to arrange all trainings/meetings
· Confirm training location, times, accommodations, equipment needs including programming of product demonstration units when applicable
· Work closely with the Sales Department to assess customer needs and expectations for systems.
· Perform programming changes and configuration on select systems to reflect customer designs for workflow
· Work closely with the assigned service and installation technicians to assure proper system configuration per the clinical design/assessment
· Customer support – answer questions from customers, referring calls to technical staff when necessary– Provide timely responses to internal and external customer
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.S. or B.A.) from four-year accredited college or university; 3 to 7 years related experience and/or training; or equivalent combination of education and experience in the Healthcare field.
REASONING ABILITY
Ability to apply operational concepts and thinking to improve the productivity and profitability in day-to-day operations and projects. Ability to use cognitive thinking to problem-solve complex issues.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee may frequently be required to stand or walk. The employee may also be required to use hands, fingers and arms to feel or reach. Sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may also occasionally be required. The employee must be able to lift and/or move up to 50 pounds. Although most work is performed inside, occasional outside activities may be required and are subject to seasonal temperature fluctuations.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ORIENTATION AND TRAINING
The employee in this job must be knowledgeable about and follow the company's safety policies and procedures as described in the company employee manual.
This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.
Job Type: Part-time
Pay: $30.00 - $40.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Experience:
Work Location: One location
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