Director of Housekeeping

Description

 ITLE:    Director of Housekeeping

DEPARTMENT:    Housekeeping

REPORTS TO:    Dual General Manager

SUMMARY

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas for two side by side properties. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments. 

ESSENTIAL RESPONSIBILITIES

· Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate. 

· Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. 

· Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services. 

· Respond to guest requests, concerns, and problems to ensure guest satisfaction. 

· Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident-free environment for guests and employees and maintain/improve guest satisfaction. 

· Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. 

· Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

OTHER RESPONSIBILITIES

· All other duties as assigned, requested, or deemed necessary by leadership.

SUPERVISORY DUTIES 

10-30 associates

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are: 

· Do the Right Thing: demonstrate empathy, honor, and integrity in all that we do. 

· Think We, not Me: Together as a team we reach new heights in our work and community.

· Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.

· Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include: 

· Integrity and Respect

· Communication

· Innovation

· Teamwork and Relationships

· Hospitality

· Job Excellence

· Managing & Developing Others

· Leadership

Requirements

Education/Formal Training

One to two years of post-high school education, preferred.

Experience

· Experience required by position is from two to three full years of employment in a related position with this company or other organization(s). 

· 3-5 years of experience in housekeeping operations preferred. 

· Previous experience in a full-service Director of Housekeeping role preferred. 

· Previous hotel opening experience, a plus.

Knowledge/Skills

· Requires thorough knowledge of the Housekeeping field. 

· Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines. 

· Requires supervision/management skills. 

· Ability to compile facts and figures.

· Ability to analyze report data, prepare reports and initiate correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. 

· Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. 

· Bending -30% of shift touring property, checking rooms, etc. 

· Kneeling -5% of shift checking rooms. 

· Ability to communicate information and hotel services to management and guests. Second language may be required. 

· Ability to communicate with guests. 

· Ability to inspect guest rooms, public areas, and back of house, and review reports. 

· Mobility -continuous movement throughout the hotel. 

· Continuous standing -30% of shift. 

· Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.