Product Specialist

SUMMARY/OBJECTIVE

Manages open orders and develops new business for assigned customers. Coordinates customer product only order progress from receipt of PIF, quoting of product, customer approval to dissecting appropriate spec, approvals, manufacturing schedules, invoicing, receivable and closeout of order including accounts receivable. Works cooperatively with colleagues and takes responsibility for field service purchase orders and vendor invoices on assigned accounts.

Provides additional support in maintaining existing business and in the development of future business within our customer base; assists in assuring that services provided meet or exceed external and internal customer expectations and act as a product specialist within the team assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Responsible for assigned customer inventory management, works with the Customer Service Manager (CSM) on inventory requirements, maintains min/max levels using yearly usage and forecasts, and reviews Customer Order Status report for required customer reorders

2. Coordinates all customer projects to ensure on time delivery by managing planning schedules, interfacing with departments to maintain schedules and calling appropriate meetings to guarantee an understanding of objectives at all levels.

3. Review Customer Order Status Reports, identify old releases, warehouse charge requirements and orders requiring maintenance, and interact with CSM and/or Account Manager(s) and warehouse personnel in maintaining accurate customer status reports and the resolution of discrepancies.

4. Prepare product quotations for assigned key customers. Pricing product within the Everbrite margin guidelines.

5. Assist CSM in maintaining Account Tool Box as required.

6. Travels as required to meet with customers or attend customer shows when applicable.

7. Lead/Mentor Customer Service Specialist(s) for assigned account(s)

8. Coordinates account information with CSM to ensure appropriate teamwork to service the account

9. Assist Account Manager(s) in the development and management of site projects, keeping customers and subcontractors informed with updated and accurate information (i.e., through phone and written communications and maintaining Site Central critical issue dates).

10. Other specific duties include, but are not limited to:

a. Issue FSPO for engineering/survey/permit/procurement.

b. Process miscellaneous correspondence.

c. Maintain files and reports.

d. Generate reports and analyze.

11. Contribute best thinking to the organization expected to share unique experiences, education and insight and to continue to add to personal skills and education to help the organization meet the challenges it faces. Question and challenge current polices in an effort to suggest a better way of doing things.

12. All other duties as assigned.

POSITION REQUIREMENTS
EDUCATION:

• College graduate or equivalent education and service experience
• Experience in the outdoor sign industry helpful.

EXPERIENCE:

• Must have knowledge of and experience in customer service & account management
• Knowledgeable of materials, scheduling, inventory, manufacturing and installation processes helpful
• Excellent organizational skills and verbal and written communication skills are essential
• Ability to manage multiple projects simultaneously and keep projects on schedule is required.
• Self-motivated
• Goal oriented -- clear personal and career goals
• Ability to think logically and interject common sense

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Greenfield, WI: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location