Updox - Customer Success Manager

Updox, an EverCommerce solution, is searching for a goal-oriented, motivated, and successful individual to expand our Customer Success Management Team. You: As a Customer Success Manager, you will be responsible for continuing to develop and maintain long-term relationships with your portfolio of customers by connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. We are looking for someone who is passionate about creating meaningful customer experiences by building quality relationships with customers. The ideal candidate is a self-starting and flexible individual seeking growth opportunities within a high-growth company. If you are passionate about providing exceptional customer service and creating teams that make customers successful with our solutions, we have an opportunity for you. What you’ll do: Hold virtual meetings with customers to evangelize our solutions and ensure the successful adoption of new Updox features & products. Manage business partnerships by building and maintaining strong, long-lasting customer relationships. Develop individual success plans for each customer to ensure Updox adoption, expansion, and loyalty across your portfolio of customers. Identify and share the products/practices that will help their team close process gaps and improve internal metrics. Be an expert on the Updox Platform with a deep understanding of our technology. Us: Through an all-in-one platform, Updox provides a broad set of solutions for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue. Named one of the Inc. 5000 fastest growing companies in the nation for the past six years, we’re looking for an experienced, confident Customer Success Manager to join our Customer Success Team. At Updox, we’re committed to cultivating an environment that is diverse and inclusive—with equal opportunities for everyone. From employee recruitment to personal development, we’re building a team that encourages all who step into our office to be their authentic selves. Diversity and inclusion aren’t just words we write—it’s built into our genetic code. We’re driven by our core values of Empathy, Creativity, and Hard Work. EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. Where: Updox is located in the Bridge Park area of Dublin, Ohio, right above Pins and 16-bit Bar and Arcade. Our collaborative, open-plan office space is filled with natural light and a talented team who are passionate about what we do and enjoy taking care of our customers. Customer Success Hiring Profile: Empathetic Listener. Skilled in listening to our customers to understand the daily challenges their teams face each day and help prevent roadblocks they may encounter. Metrics-Driven. Wired to correlate/prioritize everything we do back to company objectives and clear performance KPIs. Insatiable Appetite for Optimization. Never satisfied, honest/fair with performance assessments, and always looking for ways to make things better. Purpose-Driven. The belief that the work matters takes pride in personal accountability and works well with others in a team setting. Solutions-Orientation. Brings strong problem-solving skills, grit, perseverance, and a positive attitude in the face of adversity. Experience & Education: A minimum of 1-2 years of relevant service/relationship management experience Prior SaaS account management experience is highly desired Experience handling multiple tasks required Bachelor’s Degree preferred Bonus Qualities: Speak up. Mentor less experienced employees. Contribute to management best practices. Educate us about the useful things your prior companies did that helped create great customer experiences. Benefits and Perks: Continued investment in your professional development Robust health and wellness benefits 401k with up to a 4% match Monthly wellness stipend Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year Employee Stock Purchase Program Student Loan Repayment Program EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!