What are the responsibilities and job description for the Custom Tour Manager position at Everglades Alligator Farm?
Custom Tours Manager
Everglades Alligator Farm
Location: Homestead, Florida
Job Type: Full-time
About Us:
Everglades Alligator Farm is a renowned tourist attraction established in 1982 located Homestead, Florida. We specialize in providing thrilling airboat rides and captivating alligator shows to visitors from around the world. Our mission is to offer an unforgettable experiences that showcase the beauty and excitement of the Everglades.
Job Description:
We are seeking a reliable and organized individual to join our team as a Manager of our Custom Tour department. In this role, you will play an important role in our operations by overseeing custom tours, including our Private Airboat Tours, Alligator Encounters, and VIP tours. You'll also be responsible for handling Manager on Duty duties on select days to address any immediate needs or emergencies.
Key Responsibilities:
Oversee the Custom Tours department, including animal welfare in the department, scheduling tours, reserving tour guides, and ensuring tour quality.
Collaborate with the management team to implement improvements in tour operations, customer service, and safety protocols.
Serve as the Manager on Duty 2 to 3 days a week, responding to immediate operational needs, emergencies, and guest inquiries.
Provide leadership and guidance to tour guides and support staff to ensure exceptional guest experiences.
Uphold our commitment to safety, animal well-being, and exceptional customer service.
Working with upper management to develop and executing marketing initiatives related to custom tours.
Manage requests for filming, birthday celebrations, and corporate group visits to our facility.
Qualifications:
Previous experience in a managerial role in the tourism or hospitality industry is preferred.
Strong organizational and communication skills.
Knowledge of the Everglades ecosystem and local attractions is a plus.
Willingness to work flexible hours, including weekends and holidays.
Valid Driver’s License
CPR and First Aid certification is a bonus.
Benefits:
Competitive salary and potential for performance-based bonuses.
Health Insurance
Opportunities for professional growth and development.
If you're ready to take on this exciting role and be a part of our mission to provide an incredible Everglades experience, we'd love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and why you're a great fit for Everglades Alligator Farm.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $24 - $26