What are the responsibilities and job description for the Junior Application Support Specialist position at Evergreen Technologies, LLC.?
Position: Junior Application Support Specialist
Location: Boston, MA 02108 (Hybrid)
We are seeking a Junior Application Support Specialist that will be part of a support team, providing technical assistance and support for end users with the operation and functionality of software applications currently used within the specific agencies/programs.
Responsibilities/Duties:
- Provide expertise and technical knowledge about an application or suite of applications
- Answer queries and resolve issues with software applications and escalate or close tickets as necessary
- Able to interpret and appropriately triage IT issues reported by users
- Respond to email messages for customers seeking help and provide on-call tech support
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Train users on specific applications and document creation
- Maintain, troubleshoot, resolve issues/bugs as they arise and ensure timely resolution
- Develop test cases and scenarios to pinpoint the root cause of product bugs
- Work closely with the development and business analyst team and assign tickets accordingly to project team
- Ability to work with cross-functional teams
- Ability to juggle multiple projects simultaneously
- Great analytical, critical thinking and problem-solving abilities
- High attention to detail
- Exhibit excellent verbal and communication skills
- Learn new technologies if requested
Experience/ Qualifications:
- Minimum BA/BS with 2 years of professional IT experience
- Proven problem-solving skills
- Strong experience with problem solving skills
- Excellent written and oral communication skills
- Working knowledge of Microsoft Office Suite
- Exposure to the following technologies is a plus: Customer Service, Service Desk Solutions, IT Business application support and JIRA
Salary : $60,100 - $76,100
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