Bilingual Operations Supervisor

OUR CULTURAL BELIEFS

At EVERSANA, are cultural beliefs guide how we deliver on our needs of customers each day. We look for employees who are willing to live these concepts each day and know their work matters.

• Patient Minded I act with the patient’s best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
• Own It I hold myself and others accountable for results.
• Embrace Diversity I create an environment of awareness and respect.
• Always Innovate I am bold and creative in everything I do.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

PEOPLE LEADER
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Develop staff members assigned to the area
• Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
• Complete all special projects assigned by the Operations Manager or their designated representative
• Demonstrate effective problem investigation and resolution skills
• Monitor, track and discipline staff employees as necessary.
• Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met
• Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs
• Work with the Operation Managers to evaluate and implement approved process changes to improve productivity
• Promptly respond to Eversana client requests as required
• Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.

EXPECTIONS OF THE JOB:

• Travel <5% Locally
• Hours Availability 12pm to 12am

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• A college degree or equivalent experience
• Strong communication skills across multiple departments
• Effective reasoning and problem-solving skills
• At least 5 years leadership experience within a 3PL environment

PREFERRED QUALIFICATIONS:

• Education: Bachelor’s degree
• Communication: Bilingual in English and Spanish
• Experience and/or Training: Inventory Control, Cost Savings Initiatives, Production Scheduling, Lean Manufacturing, 5s, Product Implementation and Launch
• Technology/Equipment: WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie, MS Windows: Excel, Outlook

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Warehouse: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Environmental demands include walking or standing at a minimum of 80% of the shift, lifting up to 50 pounds and performing tasking in a busy environment. Bending, squatting, pivoting and stooping may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.