Salesforce Technical Lead

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

Salesforce Technical Lead is responsible for leading and guiding a team of developers and engineers in designing, building, and implementing Salesforce solutions. This person is expected to have a deep understanding of the Salesforce platform, including its architecture, development, and administration. This role will be the Salesforce Technical Subject Matter Expert (Tech SME) who will be working with business, cross-functional IT teams, vendors and partners to support and deliver Salesforce based solutions. Salesforce Tech Lead will technically lead project implementations, salesforce integrations, production support and enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Lead and mentor a team of developers and engineers in configuring, designing, building and supporting custom solutions on the Salesforce platform.
• Design and develop custom solutions using Apex, Visualforce, and other Salesforce technologies.
• Collaborate with project managers and stakeholders to gather requirements, analyze data, and create technical design documents.
• Ensure that projects are delivered on time, within budget, and to the project manager’s satisfaction.
• Write and maintain technical documentation, including design specifications, code reviews, and user guides.
• Keep up to date with the latest Salesforce technologies and industry trends and apply this knowledge to improve project delivery and technical practices.
• Act as the technical SME in meetings, presentations, and discussions.
• Collaborate with the Salesforce support team to troubleshoot and resolve technical issues.
• Participate in code reviews, ensure code quality and maintain code repositories.
• Support and enable delivery and maintenance of various applications and solutions on Salesforce.com Service Cloud, Health Cloud, Marketing cloud and Force.com platform
• Support and enable implementation of Salesforce managed packages
• Serve as a technical Subject Matter Expert (SME) on Salesforce projects to design solutions, provide technical walkthrough to Salesforce developers and Product Owners
• Provide technical leadership on projects by providing necessary guidance to junior team members (onsite and offshore) to follow best practices
• Accountable for technical delivery - Build, System Testing handover/co-ordination, Tech. documentation and deployment activities
• Play lead in reviewing Epics/User-stories, convert functional requirements to technical requirements, estimate user stories, plan team capacity and work closely with Scrum Master to finalize Sprint scope
• Ability to analyze/identify gaps in functional/business requirements, discuss with product owners on required changes that aligns with the product stack and architecture
• Develop end-to-end solutions using Configuration and customization using APEX Class, Triggers, Visualforce pages, Lightning components etc.
• Build integrations between EVERSANA Salesforce instances and external applications using REST, SOAP APIs, oAuth and Single Sign-On
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
• Define code review methodology, perform independent code reviews and certify code developed by self and other junior team members on the project.
• Manage risks and issues as well as cross dependencies with other teams.
• Communicate effectively with internal teams and client to address technical design and functional gaps
• Ability to effectively debug and resolve technical issues and/or defects which may be reported as a result of faults in the production system.
• Assist in writing technical approach and design documentation as required.
• Collaborate with Partners and partner resources onsite and offshore to deliver high quality solutions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

.EXPECTIONS OF THE JOB:

• Travel (up to 10%)
• Hours (40Hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• 5 years of total IT experience with at least 3 years of Salesforce project development experience
• Experience working with Partners at both onsite and offshore model.
• Strong Salesforce hands on customization and configuration experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing cloud and Force.com Platform
• Strong experience with Apex, Visualforce, Triggers, Scheduled and Batch classes and other technologies.
• Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On
• Ability to migrate Salesforce classic features to Lightning experience, including converting Visualforce pages to lightning components and / or using Lightning Design System with Visualforce pages
• Ability to work (install/configure/support) with Salesforce managed and unmanaged packages
• Knowledge of and experience performing and managing Product/System Development Lifecycle and DevOps Tools such as GIT, Azure DevOps, Jenkins, JIRA etc.
• A thorough understanding of Salesforce Deployment Process and tools such as ANT, Change Sets and Force.com IDE
• Ability to work collaboratively in a creative, Agile environment and manage agile task assignments
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Excellent leadership, team management, and communication skills.
• Strong analytical and problem-solving skills, with the ability to translate complex requirements into technical solutions.
• Excellent written and verbal communication skills, with the ability to present complex information to both technical and non-technical stakeholders.
• Strong experience in project management and delivery.
• A passion for learning and staying up-to-date with the latest Salesforce technologies and industry trends.

PREFERRED QUALIFICATIONS:

• Development experience in UI technologies such as Bootstrap, Lightning Design would be a plus System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript
• Strong preference for candidates who are Salesforce.com certified in the following areas – Certified Platform Developer I, Certified Platform Developer II
• 5 years experience in the Life Sciences industry

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

 Warehouse: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Environmental demands include walking or standing at a minimum of 80% of the shift, lifting up to 50 pounds and performing tasking in a busy environment. Bending, squatting, pivoting and stooping may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS 

• Patient Minded I act with the patient’s best interest in mind. 
• Client Delight I own every client experience and its impact on results. 
• Take Action I am empowered and empower others to act now.  
• Embrace Diversity I create an environment of awareness and respect.  
• Grow Talent I own my development and invest in the development of others.   
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 
• Always Innovate I am bold and creative in everything I do. 

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $100,000 to $130,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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