Program Manager II

Everseen

A global leader in Edge Computer Vision AI and hyper-automation solutions.

The Role

As a Program Manager within the Onboarding Team in the US, you will be responsible for managing multiple customer projects within that NAMER / LATAM region, and ensuring those projects are delivered in a timely manner, and to a high standard. You will work closely with the System Engineers assigned to your project, and also cross-functionally with the Sales, Product and Engineering teams (to name a few). You should be a self starter who is proud to strive for excellence in all you do.

What You'll Do

• Create and maintain project plans, tracking all tasks, milestones, risks, and issues throughout the onboarding process.
• Identify creative and robust solutions to address project risks and issues, ensuring minimal impact on project timelines and deliverables.
• Coordinate customer calls, serving as the main point of contact for customer queries and tracking customer-facing tasks in Teamwork. Manage and own multiple customer projects.
• Work closely with the Sales team to manage customer expectations regarding project delivery, providing regular updates on project progress.
• Collaborate cross-functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support.
• Coordinate onboarding reporting and collaborate with Sales to present project updates to customers, ensuring transparency and alignment on project status.
• Provide regular project updates to both customers and internal management, distributing meeting notes and actions to all stakeholders.
• Coordinate system performance analysis with technical and data teams, ensuring the successful integration and functionality of customer systems.
• Create and coordinate Jira tickets to track project tasks internally across Onboarding and other departments, maintaining project updates in Salesforce.
• Work with the legal team on customer contracts when required, ensuring compliance and alignment with project objectives.
• Escalate any issues impacting project delivery to management, providing recommendations for resolution and mitigation.
• Manage and own multiple customer projects. managing all aspects of their onboarding project from initiation to completion.
• Travel to meet customers at pivotal points in the project, fostering strong working relationships and ensuring project success.
  
  

Reporting to

• Manager, PMO US
  
  

Collaborating with

• Everseen’s Sales Team, Product team, and Engineering Team, our customers and our employees
  
  

Profile And Skills

• You have 3 years experience in a similar role working with projects in a global matrixed organisation.
• You have a demonstrated ability to effectively manage multiple complex customer projects simultaneously, ensuring timely delivery and meeting project objectives.
• You are proficient in utilizing various tools and systems such as Microsoft Word, Excel, PowerPoint, MS Project, Jira, and Teamwork to streamline project workflows and communication.
• You are a proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
• You demonstrate initiative, drive, and self-motivation in taking full ownership of projects and the customer ensuring accountability for project outcomes, and fostering a no-blame culture conducive to continuous improvement.
• You possess in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
• You are highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
• You have a keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
• You speak fluent Spanish and are comfortable communicating with customers and other stakeholders through Spanish.
• A relevant degree qualification is preferred
• A Project Management qualification (Prince2, PMP etc.) is preferred
• There will be an expectation of up to 20% travel with this role to meet with customers.
  
  

About Everseen

Everseen operates in over half of the world’s top 15 retailers to mitigate and reduce shrink, streamline operations, and help deliver a better customer experience.

From store to warehouse, and checkout to shelf, the company tackles the $112 billion global annual retail shrink, pinpointing processes that need immediate attention and instructing on the next best action to take, enabling businesses to see and solve any retail challenge.

This allows retailers to reinvent business processes that increase revenue, reduce cost and mitigate risk while improving experiences for customers, employees and vendors alike.

Our application Evercheck is designed for shrink reduction & improved customer experience at checkouts. It works at both self-checkouts and staffed checkouts and is live in over 140,000 checkouts globally.

At self-checkouts, Evercheck uses a unique nudge approach enabling shoppers to self-correct mistakes that lead to shrink in certain settings and reducing the need for staff intervention and potential for conflict.

We have over 1000 employees globally, with European HQ in Ireland, US HQ in Miami, R&D hubs in Romania, Serbia, Australia, Croatia, India and Spain.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.