Visitor Services Associate

Visitor Experience Associate
Reports to: Director of Finance
Part-Time

Central New York's premier cultural and visual arts organization is seeking an enthusiastic individual to assist with front-of-house operations including the Visitor Services Desk and the Museum Shop. As a steward of the Everson’s mission, the Visitor Experience Associate will work alongside staff and volunteers to create a welcoming visitor experience for diverse and intergenerational audiences. This person is often the first Everson staff member with whom a visitor interacts, and must be able to communicate knowledgeably and confidently about the Museum and its exhibitions, programs, and events. Please note that the typical schedule is 10-15 hours per week, including some evening and additional weekend hours.

Responsibilities

· Provide exceptional customer service to museum visitors, program and event attendees, artists, community partners, rental clients, and other Everson constituencies.

· Collaborate with the Education department to assist with tours and programming.

· Work with Operations team on set-up and check-in for Museum events and programs.

· Maintain and process all ticketed and admission-based programs through Altru's Point of Sales system, including fulfillment of orders.

· Work with Director of Finance as necessary for daily receipts.

· Continually evaluate and enhance Visitor Experience systems, procedures, and materials.

· Monitor the visual appeal of the Museum Shop and connectedness to Museum’s brand and exhibitions.

· Work with the Museum Shop Manager, Director of Communications, and Director of Finance to order, restock, and merchandise inventory.

· Work with Museum Shop Manager and Director of Finance on shop budget, orders, invoices, consignment agreements, monthly reporting, and annual inventory.

· Fulfill online orders for Museum Shop.

· Assist with offices duties as needed, including answering phones, updating Museum voicemail, data entry, filing, and others as required.

Everson Museum of Art is committed to maintaining a work place free of unlawful discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, military status, including past, current or prospective service in the uniformed services, genetic information, predisposing genetic characteristics, marital status, partnership status, reproductive decision-making, sexual orientation and any other characteristics or other protected classes recognized by applicable federal, state or local law. Everson Museum of Art is fully committed to equal opportunities for all employees.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Every weekend

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $17