Vice President of Field Operations

About Everywhere Wireless

Come make a difference in a growing technology company, unlike any other in the country! Everywhere Wireless competes with national players to provide Chicago’s Favorite Internet to business and residential customers throughout Chicago, Milwaukee and suburbs. We are the 4^th largest ISP in Chicago, received outside investment and were named to the INC.5000 list of Fastest Growing Companies in America. We continue to disrupt the status quo in the ISP space by providing customers with a superior Internet experience, - just see the over 1,000 5-star Google and Yelp! reviews.

We've recently merged with another Chicago-based ISP to form the largest independent MDU-focused ISP in the Midwest. The combined business represents the largest MDU-focused ISP in the region, serving more than 65,000 residential units in 880 buildings throughout the Chicago and Milwaukee markets. Everywhere Wireless and SilverIP were both founded on the desire to improve customers’ perception of their Internet experience – by providing remarkably fast, reliable speeds combined with responsive, concierge-level customer support.

About This Role
We are looking for an experienced operations leader to provide overall vision and direction to our Field Operations team. Reporting directly to the Chief Operating Officer, this individual will be responsible for the day-to-day Network, Deployment and Fulfilment Operations,  Project Management, including in-house field technicians and deployment vendors. This role is also responsible for metric reporting and forecasting, leading the organization through performance and process improvements, establishing, and managing to a budget. The right leader will align closely and develop relationships with our Sales, Engineering and Support teams.

Essential Duties and Responsibilities

• Responsible for day-to-day field operations which includes network, deployment, and fulfilment operations.
• Provide leadership the Field Operations, Fulfilment and Project Management staff, maintaining a high level of customer satisfaction by ensuring the installation, deployment, maintenance, and repair quality meets or exceeds our standards.
• Develop industry exceeding standards to maintain a high network reliability and customer ratings. 
• Maintain and improve existing network to support customer demand, quality standards and next gen products.
• Build strong relationships and alignment between peers in sales, engineering, customer support and finance.
• Provide metric reporting, forecasting, and budgeting, using these to help drive performance and process improvements reporting results to the Executive Leadership Team.
• Develop processes that improve production, efficiency, and productivity.
• Continual challenging of existing processes and procedures to improve internal process and customer experience. 
• Establish a culture of innovation, improvement, and change, with a focus on customer experience, business efficiency and network performance. 
• Develop team, effectively delegate, and build upon teams’ capabilities and prepare future leaders for additional responsibilities. 
• Maintain deep knowledge of the industry, emerging technologies, and standards.
• Perform other duties as assigned.

Minimum Qualifications

• 6 years leading a field team.
• Ability to work collaboratively and communicate effectively to all levels of the organization.
• Understanding of budgeting, forecasting and analysis.
• Experience in IP networks. 
• Knowledge of MMWV radio deployment preferred. 
• Understanding of OSHA rules and regulations.
• Experience in ISP MDU deployments including: ethernet, gpon, ethernet over coax and managed wifi systems.
• Bachelor’s Degree highly preferred or equivalent experience.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service orientation and excellent interpersonal skills

Why Everywhere Wireless:

We want you to come to work excited to make an impact. If you have a strong work ethic, an entrepreneurial spirit, and a common-sensed approach to business, you will fit right in. We value initiative and reward employees that exceed goals, objectives, and expectations. Our headquarters was recently redesigned by an award-winning firm and is located in the West Loop technology hub alongside Google, Echo, Belly, Jump Trading, Lightbank and many other fast-growing technology companies. The office is within easy walking distance to the CTA, Michelin-rated restaurants, entertainment venues and the Fulton Market District. The company is heavily involved with the Chicago community with participation ranging from charity events, to non-profit volunteer work, to supplying many of Chicago's beaches and parks with free Wi-Fi through its partnership with the City of Chicago.