What are the responsibilities and job description for the Sr. Desktop Support Engineer position at Evolus?
Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced, collaborative Sr. Desktop Support Engineer. This individual will be part of a small, highly motivated IT team, responsible for managing and maintaining corporate IT systems and infrastructure for our growing company. This role will be the point of contact for all Evolus staff (remote and HQ) and will be responsible for the day-to-day support of all staff, devices and third-party services that keep our office running efficiently. This is a great opportunity for someone who enjoys a fast-paced, ever-changing environment, new challenges, evolving their skills and improving processes. If you are looking for an opportunity to showcase your abilities while growing your knowledge, then look no further! In this role, you will be challenged to drive the success of Evolus to continue building a brand like no other.
Let’s talk about some of the key responsibilities of the role:
- Engineer long-term solutions across technology stacks (Microsoft Azure, 365, Exchange Online, and similar cloud platforms) and support with architecting new and existing technology platforms.
- Tier II support of Single Sign On, Multi Factor Authentication, Office/Microsoft 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
- Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
- Provide software support, complete software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
- Provide highly responsive hardware and software support services for users; ensure problems are managed and resolved in a timely, professional manner; follow up with users to ensure satisfaction.
- Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computers and peripheral devices.
- Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
- Administer user accounts in Microsoft 365/Entra ID.
- Work with ticketing systems to manage user requests and support.
- Provide feedback to the IT Management team with ways to streamline support for end users and enhance automation of deployment of equipment.
- Provide remote support to a variety of users nationwide using remote support tools over the phone.
- Provide high touch, high value support to Executives and their support staff.
- Support Conference rooms, meetings, and conference room equipment (Teams Meeting Rooms & Crestron preferred).
- Assist with the management & maintenance of the company’s computer systems & networks.
- Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired.
- Create and maintain internal and external technical knowledge articles to streamline issue resolution and support a cross-functional team.
- Adhere to, update, and create SOPs for day-to-day operations.
- May perform other related duties as required and/or assigned.
Skills and Qualifications Required for this Dynamic Team Member:
- Bachelor’s degree with coursework in Computer Science, CIS, MIS or related field trade certificates comparable to degree/experience preferred.
- 5 years of experience in technical support, help desk support, Office/Microsoft 365 and applications support.
- 3 years of experience with engineering solutions in Microsoft 365/Entra ID, or similar identity platforms (Google Workspace, Okta).
- Working knowledge with the Microsoft Azure platform.
- Strong experience administering Office/Microsoft 365 accounts and emails.
- Experience supporting cloud-hosted SharePoint Online and Exchange Online.
- Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
- Strong analytical problem-solving skills.
- Ability to quickly grasp technical issues and offer solutions.
- Ability to follow standard operating procedures and documented internal processes.
- Ability to work in a dispersed team environment, as well as independently when required.
- Excellent verbal & written communication skills.
- Customer-focused attitude and desire to interface directly with end-user clients.
- Attention to detail while working in a fast-paced environment.
- Must be proficient with Microsoft Windows 10, Apple Operating Systems, and iOS/Android.
- MCSA, Azure Administrator Associate (AZ-104), or better preferred.
- Experience implementing and maintaining SOX compliance is preferred.
A Few Other Items Worth Mentioning:
- Office location – Newport Beach, CA
- This position reports directly to the Manager, IT Operations
- Some travel may be required
Compensation & Total Rewards
The expected pay range for this position is $107,100 to $139,260. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role relevant knowledge and skills, experience, education, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn’t have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.
Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don’t just work together, we’ve built a culture of inclusion! Because of this, you’ll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a diverse community. And that’s just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com.
Salary : $107,100 - $139,260
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