Team Leader (Online Casino)

Company Description

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution!

When you add innovation and technological advances to a traditional casino, you get gaming of the future. In our Studio everything is “As Real as It Gets” except there are no physical players (customers), no physical gaming chips or cashiers. No loud noises coming from slot machines, loud music or distracting flashy banners.

Our dealers deal games using real decks of cards and spinning a ball on real roulette wheels. Many cameras, screens, monitors, lightning equipment, cables and wires that are mounted to each table. All that so that people from all over the world can play a game with you though the internet and a streaming video feed. We are dealing the games of the future!

With 10 studios globally and 7500 employees, Evolution is adding its third location in the US market with the anticipated opening of the Detroit studio in 2021. The Michigan studio will serve clients operating within the state and hold both generic and dedicated tables, primarily focusing on games like Blackjack, Baccarat and Roulette as well as Game Show.

Job Description

The Team Manager will be charged with the responsibility to ensuring operational excellence at all times.

The main responsibility of the Team Manager is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.

Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.

Responsibilities

• Manage, supervise, coach, motivate and build team spirit
• Be the first point of contact for subordinates
• Present new ideas and policies to prospective teams
• Work within your own team/s to produce the required results and to meet Company targets
• Prepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement plan
• Participate in subordinates’ recruitment and training process
• Be an example of a star performer and coach other subordinates on shift
• Organize and lead team and individual meetings
• Manage employee expectation and eventual requests
• Establish and maintain cross departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Handle disciplinary cases
• Manage projects and deadlines set by your direct managers
• Manage ad-hoc situations which may occur on shift in an appropriate manner
• Manage scheduling process
• Routine floor walks within the studio

Qualifications

• Technically proficient in computer programs, especially Microsoft Office
• 3-5 years of Supervisory or Shift Leader experience
• The ability to work flexible hours
• Managerial courage to lead and hold others accountable
• Prompt and organized
• Travel may be required

Additional Information

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

• Competitive Salary
• Paid Time Off
• Paid Holidays
• Discounted Gym Membership
• Employee Referral Program
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Commuter Flexible Spending Account (FSA)
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities
• Professional and personal development – for the right person there is opportunity for the role to grow in responsibility

All your information will be kept confidential according to EEO guidelines.