Account Director

Job Title: Account Director

Salary Grade/Level/Family/Range: To be defined by HR

Reports to: VP, Enterprise Sales

Date: 5/18/22

Summary/Objective:

The Account Director position offers an opportunity for experienced individuals, known of by technology decision-makers, to become the regional business contact for Evoque. Account Directors are responsible for creation and execution of most regional activities to increase awareness and drive new colocation partnerships across midmarket and enterprise buyers.

Essential Functions 

• Achieve individual monthly, quarterly and annual revenue targets.
• Drive brand awareness specific to the market and within the IT community.
• Develop a trusted advisor relationship with key prospects, existing customers, channel community and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly and quarterly initiatives to executive team members.
• Accurately forecast and track key account metrics.
• Maintain the highest level of professionalism and market credibility.
• Responsible for attaining current customer satisfaction and delivering exceptional customer service on a day-to-day basis.
• Responsible for renewing and upgrading a select group of existing customer accounts.
• Responsible for working with the Service Delivery team to onboard and integrate new clients as well as developing existing client relationships.
• Liaise between the customer and internal teams.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Competencies 

• Colocation and Market Understanding, Business Acumen, Prospecting Skills, Teamwork, Planning, Relationship Building, People Skills, Initiative, Customer Satisfaction, Emphasize Excellence and Manage Multiple Projects.
• Excellent verbal and written communication skills.  
• Excellent organizational skills and attention to detail.  
• Proficient with Microsoft Office Suite, Office365 and industry-standard CRM software. 
• Understanding of revenue monthly, quarterly and yearly sales targets.
• Focus on Business Development /Scouting for new business
• Management of individual performance metrics.
• Excellent analytical and time-management skills.
• Excellent communication (internal and external) and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving and win-as-a-team attitude.

Work Environment: Corporate, Regional Office and/or Home Office.

Physical Demands 

• Occasional lifting of 20 lbs. or less 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  

Position Type/Expected Hours of Work: Full time with occasional after-hours work

Travel: Position requires regional travel as well as occasional travel outside the area

Required Education and Experience 

• Bachelor’s degree in business, business administration, or related field; Master’s degree a plus 
• Three (3) years or more of relevant experience as an Account Executive, Account Manager, Director, or related title in the technology industry; colocation experience is a plus

Additional Eligibility Qualifications

• Must demonstrate strong existing relationships with technology decision-makers

Work Authorization/Security Clearance (if applicable)

• Background Check
• Reference Check

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

Evoque provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Evoque complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Evoque expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Evoque employees to perform their job duties may result in discipline up to and including discharge.