Office Manager

***** Must complete job index to be considered for position********* (copy and paste into browser) https://go.apply.ci/s/DD7IEybK1E

Responsibilities:

Responsible for managing front office personnel, successful implementation of key processes, adherence to organizational policy and procedures, and delivering legendary customer service for a physical therapy and wellness practice. Reports directly to facility director.

Accountable for:

• Operational Excellence: ensures team adheres to organizational processes and continually incorporates quality improvement activities to update/improve key processes. Key areas of focus include billing, collections, benefits, scheduling, and marketing and sales initiatives.
• Customer Service: accountable for team delivering exceptional customer service in all interactions (phone, email, in-person).

10 Key Behaviors:

• Deliver legendary service. Successful applicants understand that winning a customer is all about the experience.
• Embrace change and growth. Successful applicants must be willing to problem-solve, embrace change and get out of their comfort zone. Be flexible.
• Work smart. Successful applicants possess excellent organizational skills and the ability to plan the teams work to maximize efficiency.
• Share information. Successful applicants will possess the ability to teach and share information freely throughout the organization.
• A fanatic about response time. Successful applicants understand the importance of responding to questions and concerns quickly, whether it's in person, on the phone, or by email. Follow process in organized mannerwith ability to also teach them effectively.
• A lifelong learner. Successful applicants are motivated to learn and possess a passion to become the trusted teacher for our customers.
• Practice blameless problem solving. Successful applicants demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. They get smarter with every mistake.
• Think team first. Successful applicants don't let ego, or a personal agenda get int he way of team success.
• "Bring it" every day. Successful applicants have a passion for what we do and are fully engaged.

• Keep things fun. Successful applicants will understand that "stuff" happens and realize the importance of maintaining perspective. They don't take things personally or themselves too seriously. Laugh every day!

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• You must complete job index before being considered for position. (Copy and paste the following link into browser) https://go.apply.ci/s/DD7IEybK1E

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 2 years (Preferred)

Work Location: Multiple Locations