What are the responsibilities and job description for the Strategic Account Manager position at EXACTCARE PHARMACY LLC?
Job Details
General Summary
As the Strategic Account Manager, you will oversee a portfolio of large to mid-size health plan partnerships. Post initial implementation activities will include driving key initiatives such as adoption of referral processes for a consistent volume of referrals, partnership expansions and contract renewals. You will also serve as an advocate for the partnership portfolio, providing any resources or guidance the partnership may need. In having ownership over the success of the partnership portfolio, it will be your duty to report key performance indicators in an impactful manner.
Essential Duties & Responsibilities:
- Health plan relationship management
- Serving as a point of contact post implementation
- Program oversight and optimization
- Reporting delivery and support
- Compliance and delegation deadline oversight
- Client support & issue management
- Quarterly review of client based KPIs
- Expansion opportunities within existing client relationship
- List management oversight & refresh management
- Contract Management and Delivery of Services
Knowledge, Skills & Abilities:
- Strong healthcare knowledge.
- Excellent problem solving ability.
- Working knowledge of partnering with healthcare providers.
- Strong communication skills in a customer-centric culture.
- Ability to understand and communicate client metrics and ROI.
- Very organized with strong attention to detail.
- Ability to excel in a fast and fluid environment.
- Successful management of multiple partnerships.
- Passion to help people and enrich their lives.
Qualifications
- Bachelor's Degree in Business Administration or related field
- Certified Customer Experience Professional, preferred
- Healthcare industry experience, specifically working with health plan clientele
- Salesforce/CRM experience
About ExactCare
ExactCare is a health care company that provides solutions to overcome medication-related and chronic care challenges for people with multiple chronic conditions and complex medication regimens. Our focus is simple—helping patients live healthier at home through comprehensive pharmacy-at-home services.
We provide support to Medicare, Medicaid and Special Needs patients. ExactCare’s solutions make it easier and safer for patients to understand and adhere to their daily medication routines—and, ultimately, stay healthier, out of the hospital and at home. We partner with providers and health plans who identify patients in need of our support to improve quality of care and performance on clinical and customer service metrics, while appropriately managing total cost of care.
The environment at ExactCare is exciting, fast-paced and full of opportunity for energetic, highly-motivated and results-driven professionals who want to make a difference in patients’ lives every day!
To put it simply, we love what we do. And that shines through in some of the awards we’ve received for being a fast-growing company that’s a great place to work. This includes being a five-time winner of the Cleveland Plain Dealer Top Workplaces and a three-time winner of the Northcoast 99 list of best places to work for top talent in Northeast Ohio. Other notable achievements include being a five-time winner of the Weatherhead 100 award, including four times as a Centurion award winner; a two-time winner of the Crain’s 52 Fastest Growing Companies; and a six-time winner of a spot on the Inc. 5000 list of Fastest Growing Privately Held Companies in America.
ExactCare is headquartered in Valley View, Ohio, just south of Cleveland. We offer a competitive salary and comprehensive benefit plan.
For more information about us, please visit www.exactcarepharmacy.com.
