Client Account Manager

Excel Impact has a brand-new, full-time Account Management position available in our Medina, OH, location. As an account manager, your core responsibility would be working with our clients on a variety of different tasks. Some of which will include; communicating with clients via email and phone, negotiate pricing structure with clients, running daily quality and performance reports, analyzing numbers and results, finding new potential clients, and assisting management in general day-to-day operations.

We pride ourselves on providing the professional growth opportunity of a Startup company, with the stability of a much larger company. Because of the growth culture we have, you would be a great fit if you are passionate about upward mobility in your career and driven by creating and being a part of a fast-paced, fun, driven culture.

Excel Impact has been ranked as the 19^th fastest growing company in the United States and ranked as one of the fastest-growing company in the nation 3-years in a row by Inc. 5000, and we are looking for a new member of our team – if you feel like that could be you, please continuing reading below!

What You’ll Do
 

• Manage day-to-day interactions with new and existing clients
• Communicate efficiently with colleagues, often via Slack
• Establish, structure, monitor, and negotiate product pricing
• Grow relationships and discover new opportunities with clients
• Ensure clients expectations are met and exceeded
• Monitor, analyze and suggest improvements within our marketing channels 
• Research, evaluate and propose new opportunities to increase ROI
• Use several different online software platforms for day-to-day business
• Assist with the billing process and end-of-month invoicing

What We Look For
 

• Ability to learn quickly and undertake varying responsibilities
• Ability to take initiative without being asked
• Good communication skills (especially email and phone)
• Being a friendly people person
• Ability to analyze numbers with detail
• Microsoft office experience (mainly Excel and Word)
• Tech-savvy, good with internet and computers
• Entrepreneurial spirit, inquisitive, analytical, self-driven, and self-motivated
• Passion and belief in the company vision
• Having a sense of purpose and pride
• Willingness to work overtime occasionally when needed
• Ability to multi-task and wear different hats
• Willingness to travel occasionally (company-paid)
• Dependable and reliable
• Ability to fit in with our company culture (often playful and joking)
• An understanding of Google AdWords and Bing Ads experience is a plus
• Quality over quantity mentality with close attention to detail
• Foremost importance on integrity, honesty, and ethics
• Strong desire and drive to succeed
• BONUS: Prior experience with lead generation, reporting and analytics platforms, Salesforce, and customer relationship management experience

Company Details

• Excel Impact is an online advertising and customer acquisition firm with a focus on the insurance industry
• Named Inc. 500's 19th Fastest Growing Company in the United States for 2017. We have been gone on to be named to the Inc. 5000 list in 2018 and 2019, making Excel Impact part of only 4% of companies in the country that appear on Inc. 5000’s list 3-year in a row!
• Excel Impact specializes in customer acquisition in Medicare, Health, Life, and Final Expense insurance.
• Founded in 2013, Excel Impact has grown to have a group of talented team members across two offices – North Miami, Fl, and Medina, OH.

Benefits of Joining Our Team

Your opinion and ideas matter, and by joining Excel Impact, you will get to be part of a team where all voices and ideas matter and can also help shape the direction of the company. Excel Impact has a close-knit team where communication, cooperation, and creativity are the foundation of everything we do. The office and work environment reflect the individuals that comprise it, with a work hard/play hard mentality and a fun, upbeat, fast-paced culture. You will have state-of-the-art computer hardware and software within a modern office space. To go along with all of these, you can begin with, and be fueled by all of the coffee and office snacks that your heart desires!

Personal Benefits

• Competitive Base Salary
• Yearly Bonus of 20% (or more) of base salary – based on company performance
• Health, Dental, and Vision Insurance
• 401k Options
• Transactional Bonus (similar to company equity)
• Business Travel Possibilities
• Provided Office Snacks and Refreshments
• New, Modern Office
• $1,000 Self-Improvement Budget Each Calendar Year
• Opportunity to grow and progress your knowledge and career in one of the fastest-growing companies in the nation

Time Off

• Three Weeks Paid days between Personal and Vacation Days
• Flexible work-from-home policy
• Paid Maternity and Paternity leave
• Statutory holiday paid time off (generally seven days per year)