Dock & Door Lead Technician

To identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction, as defined by the customer. A Dock Technician will install and service dock equipment at various customer locations. The majority of work is outside and candidates need only apply if they are able to work in the various weather elements. Dock Technicians perform high-quality service repairs on all loading dock equipment, examples can be dock levelers (aka - "plates"), dock shelters, dock seals, dock bumpers, commercial doors, and more. Essential Functions Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Repair and service dock and doors.

• Experience maintaining either commercial doors or dock equipment

• Experience in welding is a plus.

• Basic electrical experience required, more advanced a plus

• Communicate with dispatcher to determine the work schedule

• Drive to the job site as assigned

• Have a valid driver's license and be insurable by the company

• May be required to work in a shop environment as needed

• Communicate with customer

• Order/obtain parts

• Repair equipment

• Complete paperwork

• Diagnose equipment problems and offer solutions to meet customer specifications

• Problem-solve technical problems and customer-relations issues

• Obtain estimates

• Represent Equipment Depot to the customers

• Maintain a professional image of self and vehicles

• Emphasize and practice safety with self and environmental protection

• Work in a manner that protects customers

• Communicate appropriate information to those who need to know on a timely basis

• Obtain equipment repair history

• Complete paperwork (fill out, obtain customer's signature, process internally)

• Provide sales leads

• Communicate "need to know" information within the company (i.e. mechanics, parts, sales, transportation)

• Uphold the Excel Services vision, mission, values and objectives

• Treat others as you would like to be treated

• Involve everyone in continuous improvement

• Understand our customers

• Be an Innovator

• Look for a change in the process

• Seek new ideas in products/services

• Ask for suggestions from customers and suppliers...then listen

• Take action to improve

• Maintain acceptable personal and work area standards for safety, appearance and

• equipment condition

• Wearing apparel and personal grooming; look professional

• Work area clean, orderly, litter-free

• Equipment and tools in good repair

• Practice common sense safety at all times

Qualifications Education/Experience: High school diploma or general education degree (GED); or 12 months related experience in maintaining either commercial doors or dock equipment and/or training; or equivalent combination of education and experience.

Welding or Electrical experience preferred. 

Ability to speak effectively before groups of customers or employees of an organization.

Certificates and Licenses: Must have a valid driver's license and be insurable through the company's commercial insurance.

WORK ENVIRONMENT Work environment varies from office to job site to industrial locations.

About Excel

Excel Services is a full-service Electrical, Mechanical, Plumbing, and Technology Design/Build, Contracting and Maintenance firm based in Louisville, Kentucky.

Named “One of America’s Fastest-Growing Companies” by INC. Magazine in 2023, Excel Services has built its reputation through decades of creating buildings that help people perform better.

As your single-source solution, our core values of teamwork, integrity, and innovation instill confidence and satisfaction in everything we do, while our multidisciplinary model assures you the very best integrated thinking on every project.

For buildings that work better, choose the partner who works better. Choose Excel.

Mission

We help people create buildings that perform better.  

Vision

Help people create enduring commercial environments that make every space personalized, productive, and comfortable. 

Core Values

• Teamwork
  • We collaborate with teammates and our customers to proactively solve problems using our expertise and experience.
• Integrity
  • We do the right thing, treating every customer and each teammate with honesty and respect, even when it is not the easy thing to do.
• Innovative
  • We are students of ever-changing technology, market and customer needs so we can anticipate and meet those needs.
• Quality
  • We only offer solutions we’re proud to stand behind. Designed to last, crafted from superior materials, and installed by the finest skilled tradesmen in the industry: that’s the mark of Excel.
• Accountable
  • We are a group of professionals that takes ownership for everything we touch. When we make commitments to a teammate or a customer, they know they can count on us to deliver ever time and communicate solutions to any problems that arise.
• Loyalty
  • We are a group of professionals dedicated to the company mission, the community we serve to each other.

Our great benefits package includes:

• Competitive Pay
• Medical, Dental, Life, Vision, Short Term/Long Term Disability Insurance
• 401k Retirement Plan
• Vacation & Holiday PTO
• Paid Training
• Great working environment
• Team Incentive Bonuses