What are the responsibilities and job description for the Desktop Support Technician position at eXcell, a division of CompuCom Systems, Inc.?
Job Description
Job Description
Find out why e X cell is the employer of choice for contractors! Join e X cell and enjoy our generous employee benefits!
We are currently seeking an experienced Desktop Support Technician to join our client's team onsite in Gray Butte / Palmdale, CA. This role will involve working with the desktop support equipment (e.g., desktops, laptops, tablets, mobile devices, scanners, plotters, printers, badge printers, conference room devices (including audio / video), televisions, and fax machines), desktop support images, and services environments, including managing device images and the desktop support IT product order fulfillment process (collectively, the "Desktop Support Services").
Scope of Activity and Responsibilities:
Required Skills and Qualifications:
$26.00 - $28.00 per hour
Full COVID-19 vaccination may be required.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
Find out why e X cell is the employer of choice for contractors! Join e X cell and enjoy our generous employee benefits!
We are currently seeking an experienced Desktop Support Technician to join our client's team onsite in Gray Butte / Palmdale, CA. This role will involve working with the desktop support equipment (e.g., desktops, laptops, tablets, mobile devices, scanners, plotters, printers, badge printers, conference room devices (including audio / video), televisions, and fax machines), desktop support images, and services environments, including managing device images and the desktop support IT product order fulfillment process (collectively, the "Desktop Support Services").
Scope of Activity and Responsibilities:
- Mobile devices and software management including management, operations, and technical support of Client's mobile device management platform, factory engineering and image deployment services and other desktop support services
- Provide level 2 support (for service request fulfillment and incident resolution of desktop support equipment and desktop support software)
- Assist with end user computing access administration
Required Skills and Qualifications:
- Minimum 3 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
- A Certification preferred
- Experience with Windows 10 environment with some exposure to Mac
- Conference room set-up for AV support experience
- Windows server support experience
- VIP support experience
- Networking experience
- Desktop / laptop break-fix experience
- PC Image and Backup Experience
- Device Management Experience
- ServiceNow experience and ITIL certification / knowledge is a plus
- Enterprise IT experience
- Must be able to travel to the Palmdale sites are required
- Solid experience and understanding of IT services and products
- Good customer service skills
- Must have consultative approach to solving problems
- Must be reliable
- Must have great communication skills
- Must be able to work independently as well as part of a team
$26.00 - $28.00 per hour
Full COVID-19 vaccination may be required.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
Salary : $26 - $28
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