What are the responsibilities and job description for the Apple specialist position at eXcell?
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the
eX cell
team.
Our client is currently seeking a qualified Level 1 Apple Support Specialist to join their team onsite in Ashtabula, OH.
Duties and Responsibilities :
Provide first line daily support and troubleshooting for 2000 Apple iPad users who perform field-based work, using customized software products Lifecycle and MIMS to document work activities
Provide IT support- including tracking and troubleshooting for all users with mobile hardware equipment, software, and account configuration
Manage tickets and provide customer support
Ensure compliance of VM Hardware with Computer Use Policies and Business Unit requirements
Assist with VPN / Multi-Factor Authentication registration, usage, and troubleshooting for VM users
Assist with New User On / Offboarding and computer hardware issuing, setup, and tracking
Assist with addressing enhancements and / or defects with Software Vendor, Business Intelligence and support other new Software and Hardware for Business Unit and IT related communications
Attend VM Department meetings with staff and / or groups as needed or directed
Client will train on technical requirements
Skills and Qualifications :
Must have Level 1 Technical support experience
Experience with ServiceNow or other ticketing system
Excellent customer service skills and positive orientation
Strong organizational skills
Ability to thrive in a fast-paced environment
Must be bilingual in Spanish and English
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
eX cell
Supports Equal Employment Opportunity
e X cell
a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.excell.com
INDEXL
Last updated : 2024-07-20
