What are the responsibilities and job description for the Desktop support position at eXcell?
eX cell
has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
We are currently seeking a qualified Level 1 Desktop Support to join our client’s team onsite in Morristown, NJ.
Duties and Responsibilities :
- Perform equipment install, move, add, and change at the request of client
- Document, maintain, upgrade, or replace hardware and software systems
- Manage triage, troubleshooting, and resolution on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
- Inventory equipment on a bi-weekly basis
Campus Support :
- Break / fix hardware repair consists of
- Triaging the hardware-related incident
- Assigning a technical resource to perform the repair
- Coordinating with the designated client contact
- Ordering and tracking parts
- If available, provide a client supplied loaner device to restore the end user to
productivity until the EU device is repaired or replaced
- Completing the repair, with appropriate escalation for damage due to equipment misuse
- Updating and closing the incident
- Performing warranty and non-warranty repairs of all devices
- Spares and Parts
- Perform OEM warranty Return Merchandise Authorization ( "RMA ) process, client-provided spares and parts, or blend of the above by specific EU device
Deskside Support :
- Triage and resolution for configuration issues of in-scope operating systems
- Triage and resolution for configuration issues of in-scope applications
- Re-installing in-scope software, drivers, and add-ins
IMAC :
- Install : perform the physical setup and connection of an EU device at the end user's workspace
- Move : relocate an existing EU device from one physical location to
another physical location either within the same building or within a complex
- Add : Add a hardware or software component to an existing EU device
- Change : perform configuration changes to an EU device
- Disposition : move an EU device that client has identified as being as
safe for transport, to a central location within the campus site for processing
Skills and Qualifications :
- Minimum 1 years of IT technical support experience
- CompTIA A desired
- Experience with ServiceNow ticketing system
$25.00 - $26.00 per hour
Full COVID-19 vaccination may be required.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
eX cell
Supports Equal Employment Opportunity
e X cell
a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
For more information, visit
www.excell.com
Last updated : 2024-03-22
Salary : $25 - $26
