What are the responsibilities and job description for the Servicenow admin position at eXcell?
e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client has a brand new opportunity for a qualified ServiceNow Ticket Admin to join their team for a remote position, with this resource working EST hours.
The ideal candidate will have excellent understanding and knowledge of ServiceNow.
Duties and Responsibilities :
Work in ServiceNow ticketing system to have RFO resource approve service requests
Watch ticket flow and assist with tickets stuck for whatever reason
Escalate tickets not moving through the process
Respond to incidents / pages for application functional issues or questions as part of daily duties
Use technical knowledge to triage service availability issues and restore service
Research and resolve system defects, lead root cause analysis, and drive permanent resolution
Ensure appropriate monitoring is in place and maintained to ensure application availability
Participate in and coordinate maintenance activities
Prepare and maintain application support / process documentation
Monitor and support application components and infrastructure critical to the business
Fulfill requests from users, operations, auditors, and regulators within service level agreements and drive operational excellence through process improvement and monitoring development efforts related to supported technologies
Communicate status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provide reporting on environment and incident status in operational meetings
Excellent written and verbal communication skills
Must be able to talk with stakeholders with confidence
Full COVID-19 vaccination may be required.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell ™ Supports Equal Employment Opportunity e X cell ™, a division of CompuCom® Systems, Inc.
a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
For more information, visit www.excell.com .
Last updated : 2024-09-19
