What are the responsibilities and job description for the Desk Side Support position at Excelon solutions?
Job Title: Desk Side Support
Location: SC, Moore 29369
Job Description
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
- Backing up and restoring user data, settings and associated systems administration activities
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
- Assist on Incident and Problem management activities.
- Be available for On-call support on need basis & as business demands.
- Adhere to ticket response and resolution SLAs as agreed upon with the customer.
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)
- Strong Microsoft Operating System installation and troubleshooting skills.
Experience-based Windows support
- Configuration/imaging
- Installation environment
- General Windows OS troubleshooting
Hardware support and troubleshooting
- Troubleshooting hardware issues
- Replacing desktop/laptop hardware
- Installation of peripheral devices
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Moore, SC 29369: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 6 years (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Speak with the employer
91 9725259371
Salary : $20 - $22
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