What are the responsibilities and job description for the Assistant position at Exchange?
Job Description
As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments.
You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want.
You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.
You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.
So, what can you expect as a Customer Experience Associate Hardlines at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are.
We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed.
Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
Additional Qualifications / Requirements :
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- 12 months Retail experience preferred
We offer the following benefits for this position :
- Paid Vacation & Sick Leave
- Medical & Dental insurance
- Basic Associate Life, Personal Accident & Long-Term Care Insurance
- Flexible Spending Accounts
- 401K
- Holiday Premium Pay (Double Pay)
- Mass Transportation Reimbursement
- Associate Transfer Program (ATP)
- Paid Military Leave
- Personal Accident Insurance
- FMLA & Administrative Leave
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
Job Grade
Job Tier
Career Area
Retail Operations
Supervisor
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Salary Minimum
$15.00
Salary Maximum
$18.38
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and / or line of sight, assesses their needs, suggests alternative options, and provides resolution.
Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items.
Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates / promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions.
Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Job Type
Hourly
Number of Positions Remaining
Job Expires
28-Sep-2024
Benefits Benefits
Health & FSA
RFTRPTINTTFTTPT Medical and Dental Insurance Flexible Spending Accounts Health Savings Account (HSA) Health Reimbursement Arrangement (HRA)
Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day with no waiting period.
For more information regarding medical plans offered, visit .
The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents.
We also offer a dependent care flexible spending account for qualifying day-care expenses.
Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.
Disability & Life Insurance
RFTRPTINTTFTTPT Short-Term and Long-Term Disability Basic Associate Life Insurance Supplemental Associate Life Insurance Personal Accident Insurance Dependent Life Insurance Long-Term Care
We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2 / 3% of your annual pay after a waiting period.
Life insurance is available to associates, their spouse and dependents.
Retirement
RFTRPTINTTFTTPT Retirement (Pension) Plan Exchange 401(k) Plan
The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road.
The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates.
Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.
RFT regular full time RPT regular part time INT intermittent TFT temporary full time TPT temporary part time
Last updated : 2024-09-24
Salary : $15 - $18