What are the responsibilities and job description for the Internal Systems Administrator position at Executech?
Job Title: Internal Systems Administrator
Behind every great team and every great hero, there is a dedicated pro working behind the scenes.
Iron Man had Jarvis.
Batman had Alfred.
James Bond had Q.
And now we need you.
The Internal Systems Administrator is our backstage expert, responsible for providing technical support to the Executech Staff by resolving various service issues daily. We need someone with a commitment to excellence and has demonstrated being personable, helpful, and driven. You will manage the ticket queue and will work in a team environment to enhance your knowledge. Candidates, must be self-motivated, possess a love for documentation and demonstrate critical thinking skills.
Job Duties and Responsibilities:
The following is a list of tasks/duties, to be performed. This is not a complete list of tasks/duties, as there will be additional responsibilities assigned as needed.
- Complete high-level ticketed support items in a timely fashion.
- Maintain and improve current toolsets.
- Documentation of best practices and Standard Operating Procedures of toolsets.
- Work alongside the Director of Central Administration on Internal security, Internal projects and M&A.
This candidate will be expected to build and maintain toolsets as well as diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:
- Connectwise Suite (Automate, Control, Manage and Sell)
- Desktop applications and Encryption technologies (Bitlocker, Sophos, etc.)
- Microsoft Azure Active Directory, SQL Server, and Azure Virtual Desktop.
- Virtualization technologies (VMWare, Hyper-V, etc.)
- Storage, Disaster recovery & Backup solutions (Acronis, etc.)
- Network protocols (TCP/IP, DHCP, DNS, etc.)
- Networking and configurations (Switching, routing, firewalls)
- Office 365 and Azure
- Mobile Device Management administration (Intune)
- Scripting knowledge and syntax (PowerShell, Batch, Automate)
- Custom Reporting and Dashboards (BrightGauge)
- Identity Provider/Multi-Factor Authentication service administration
- VoIP phone systems (8x8 and Yiptel)
Knowledge, Skills and Qualifications:
- 3-5 years of IT Systems and Administration experience (with an MSP preferred)
- Expert understanding of remote monitoring, managed services solutions, best practices and standards for service delivery.
- Proficient reporting and data analysis skills to accomplish tasks
- Intermediate knowledge of Windows Operating Systems (both server and desktop)
- Intermediate knowledge of VMWare and Hyper-V Virtualization Solutions
- General knowledge of networking, basic firewall and router management.
- Excellent organizational, written and verbal communication skills.
Soft Skills:
- Professional, pleasant and patient in demeanor
- Ability to communicate and document successfully
- Ability to understand complex system monitoring and management at a high-level and implement changes that can be applied across multiple clients and situations.
- Help ensure the regional services staff have the tools, information and access to proactively and reactively respond to IT system issues.
- Exceptionally self-reliant and self-directed.
