Job Posting for Customer Service Specialist at EXECUTIVE PERSONNEL SERVICES INC
EPSI Worx is seeking skilled Customer Service professionals to join our team in Jefferson, LA.
JOB RESPONSIBILITIES
Answers incoming customer calls; patiently and attentively listen to
customers’ concerns and questions to identify the core needs.
Reiterates the
identified concerns or needs to ensure agreement.
Clearly communicate
resolution options and timeframes.
Enters incoming callers' contact information,
issues, and resolutions in software.
Provides service that meets service level
agreements (SLAs).
Responds to billing inquiries, quotes balance, payoff information, and processes
paid-in-full notifications.
Accepts payments over the telephone as well as
through the mail, complying with privacy and regulatory guidelines.
Contacts various departments to verify or clarify cemetery property or funeral
service purchase and agreement in order to resolve inquiries accurately and
timely.
Discuss and escalates advanced cases to management for input or
resolution.
May initiate outbound customer calls to provide issue resolution or follow-up.
Completes responsibilities within company policies, and procedures, and is compliant
with regulations.
May maintain Customer Care processes, procedures, and job aids.
Recommends
efficiencies to management with the outcome to improve Key Performance Metrics.
Takes the initiative to learn and remain current on company products and industry
terminology to facilitate customer issue resolution.
MINIMUM REQUIREMENTS
Education
High School Diploma or GED
Experience
At least two (2) years of Customer Service experience
Experience using call center phone software a plus
Skills & Abilities.
Bilingual in Spanish
Professional verbal and written communication skills with the ability to remain
steadfast under duress
Second language is a plus, Spanish preferred
Excellent Listening and empathy skills
Dedication to customer satisfaction
Proficient with database software, MS Office, Word, Excel, and Power Point
Flexibility to work different shifts (including evenings, weekends, or
holidays)
Remote Options may be available after initial training.
Salary.com Estimation for Customer Service Specialist in Jefferson, LA
$26,753 to $34,523
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