Team Lead

Job Summary/Objective:

The Team Lead is responsible for supporting the activities within a department of a specific facility. In addition, the Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and/or Manager. The Team Lead also trains, assists, and monitors staff.

Essential Functions and Responsibilities:

• Inform, implement, and communicate all departmental and company policies and procedures.

• At the direction of the Manager, Team Lead may communicate directly with the client and/or client personnel on the status of requests, disposition of inquiries, etc.

• Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to the direct Manager.

• Assure that appropriate production level documentation is completed for all production staff.

• Complete production and quality assurance reports.

• Train new staff as needed, and coach/counsel staff with the assistance of the Manager.

• Delegate and direct daily workflow need to employees.

• Monitor employee performance and attendance and submit appropriate documentation to the Manager for disciplinary and performance review purposes.

• Receipt, retrieval, and delivery of all requested files and/or containers per client request and within established Service Level Agreements

• Assure that safety protocols are followed at all times, escalating any issues directly to Management.

• Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security. Escalate immediately, any issues of concern to Management.

• Additional responsibilities and duties may be assigned.

Qualifications:

KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge, and experience:

• High School Diploma or GED. Associate's Degree preferred.

• Previous leadership experience required.

• 1 - 3 years of production and/or clerical experience required.

• Proficient in Microsoft Office.

• Good communication skills, both written and verbal.

• Proficient analytical, decision-making, and problem-solving skills.

• Demonstrated excellent interpersonal/relationship skills

• Excellent prioritizing and time management skills.