Audit Coordinator I

EXL was founded on the core values of innovation, collaboration, excellence, integrity, and respect. We are looking for Audit Coordinator I - Retail Pharmacy to work 100% remotely from your home office location!  JOB SUMMARY:  The Audit Coordinator I - Retail Pharmacy position supports all audit functions for all client programs by scheduling pharmacy audits, maintaining a schedule/tracker spreadsheet, handling calls from pharmacies, making outbound calls to pharmacies, sending letters via fax, email, and Fed Ex to pharmacies, and moving the audits through the audit database called EXLmine. The Audit Coordinator I– Retail Pharmacy is the liaison between the pharmacy and the auditor. Phone calls from pharmacies go first to the Audit Coordinator.  KEY DUTIES AND RESPONSIBILITIES:Scheduling audits for pharmacies each month that have been selected for audit each month, maintaining a schedule/tracker spreadsheet. Ensure completed audits are tracked, so that the proper number of audits is invoiced timely and accurately to the client. The goal is to reach the annual contracted number of audits by the end of September each year. Ensure prescription record requests, or Letters of Intent to Audit (LOIs) are sent to the pharmacies and followed up on according to department procedures, sending letters via fax, email, and Fed Ex to pharmacies being audited. Liaison between auditor and provider as needed. Handle phone questions from pharmacies regarding their audit. Escalate issues as required. Provide backup assistance to other Audit Coordinators as needed. Comply with HIPAA and other regulations regarding confidentiality of information. No Travel is required for this position. Will perform other duties as assigned. QUALIFICATIONS:High School Diploma. At least 2 years work experience in either customer service and/or office administrative support environment. KNOWLEDGE AND SKILLS:Working knowledge of Microsoft Office Excel, Word and Outlook. Knowledge of pharmacy claims preferred. This is a 100% Remote work from your home full-time position.

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