What are the responsibilities and job description for the Desktop Support position at Expedite Technology Solutions?
Interview: Online with Web Cam
- The Desktop Support Specialist provides day to day help desk support for the customer base of the Delaware Department of Justice.
- Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
- Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
- Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
- Responsible for logging incidents and problem resolution activities into a computerized tracking system.
- Responsible for maintaining a robust and accurate knowledge base repository.
- Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
Job Type: Contract
Pay: $29.00 - $30.00 per hour
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $29 - $30
Desktop Support Specialist
Wizpro Inc -
Chester, PA
Desktop Support Technician
firstPRO, Inc -
Newark, DE
Desktop Support Engineer
Hexaware Technologies -
Exton, PA
