IT District Specialist

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250 locations worldwide
• Fortune 500
• Globally unified systems       

Job Description

SUMMARY DESCRIPTION:

Common mission: Align with product and geography to grow, support and protect the network

RESPONSIBILITIES – LEADS: Activities which the I&T specialist directly controls. Impact on one or more company mission areas: (Employees, Service Provider, Profit, Customer, Compliance). The I&T specialist is responsible for communicating their metrics on a monthly basis

For each responsibility, include the mission area, who/what, the target metric and how it is measured (including system and frequency)  

Owns:

• Branch Infrastructure and technology
• Adherence to Company’s policies and procedures as they relate to IT
• Branch cybersecurity & access control
• Asset Management & Procurement as it pertains to IT assets
• Tier 1 and Tier 2 support for Infrastructure and Technology

Teaches:

• Branch staff on policies and procedures around security and protecting our IT assets

Creates and/or Implements:

• Technology changes to drive efficiency with the IT staff and user group.
• Disaster Recovery and High Availability plan for systems
• IT budget and procurement
• Technology Solutions

RESPONSIBILITIES – SUPPORTS: Define the items that are supportive in nature and on demand.  Primarily engaged via internal stakeholder pull.

For each of the areas below, include the mission area, the who/what, the target and how it is measured (including system and frequency) when applicable.

Supports:

• Infrastructure & Technology
• DMs and Local I&T with branch moves
• CHQ with IT deployments to GEO
• Warehouse RF
• Local 3rd Party Systems
• LAN/Wan Networks
• Telecom Infrastructure
• Mobility
• 24-hour incident response
• Expeditors Enterprise & Proprietary Applications
• GEO I&T collaborative initiative

Acts as subject matter expert:

• Disaster Recovery of systems
• Policies and Procedures around IT – Cybersecurity, Network, Infrastructure
• Automation & Innovation

Monitors:

• Systems downtime
• Resource Utilization
• Service Desk queues

Qualifications

TRAINING AND QUALIFICATIONS:             

Training Requirements

• 52 hours of training per year
• Exploratory training on new / emerging technologies

Education and Experience

• Preferred Bachelor’s Degree
• IT Certifications considered a plus: CompTia, Cisco, Microsoft, VMware, Linux

Additional Information

KNOWLEDGE, SKILLS AND BEHAVIORS:

Knowledge

• Expeditors System Architecture
• Cybersecurity and Access Control
• Hardware – Servers, PCs, Laptops, Routers, Switches, Video Conferencing etc.
• Operating Systems – Windows, Linux, and Virtualization
• Software – OS, Office, Exchange, SharePoint, Skype
• Technology concepts – PowerShell (scripting), Networking, TCPIP, Cybersecurity, Cabling, EDI

Skills

• Time Management & organization
• Effective Communicator
• Collaborative Teamwork
• Helpdesk Administration
• Troubleshooting and Diagnostic
• Vendor Management

Behaviors

• Expeditor’s Cultural Attributes

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.